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questions re: 2 step sign in and request for security key?

  • 2 个回答
  • 0 人有此问题
  • 9 次查看
  • 最后回复者为 kerry.riley

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Hello Mozilla:

My fb account has been hacked. When I try to follow the procedure for regaining control provided by facebook, I get a pop-up window which asks for a security key via windows/mozilla. I don't know what this is or where to find it. Can you help?

sincerely,

Kerry Riley

Hello Mozilla: My fb account has been hacked. When I try to follow the procedure for regaining control provided by facebook, I get a pop-up window which asks for a security key via windows/mozilla. I don't know what this is or where to find it. Can you help? sincerely, Kerry Riley

所有回复 (2)

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Is this a pop-up for Windows PIN/Hello or for the Firefox Primary Password?

Can you attach a screenshot?

Note that you usually can't bypass 2FA unless you have recovery codes.