Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

话题已存档。 如果需要帮助请提出新问题。

Can I use a recovery key after had reset my password without it ?

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

marylinemarlier
marylinemarlier
more options

Hello, I had to reset my password, but couldn't find my recovery key at the moment. I thought I would keep at least some of my informations, but I lost everything, from bookmarks to passwords.

Of course, afterward, I did stumble upon the said memory key. I didn't create a new one, how could I reuse my recovery key ? When I try to reset my password again, the option is no more there.

Hello, I had to reset my password, but couldn't find my recovery key at the moment. I thought I would keep at least some of my informations, but I lost everything, from bookmarks to passwords. Of course, afterward, I did stumble upon the said memory key. I didn't create a new one, how could I reuse my recovery key ? When I try to reset my password again, the option is no more there.

所有回复 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You use the recovery key instead of setting a new password via the password reset procedure. Once you proceed beyond the reset and set a new password instead of using the recovery key then your data on the Sync server will be removed because this new password can't be used to decrypt your old data.

Resetting the password for the Firefox Account will remove all data stored on the Sync server because this password is used to encrypt your data before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.