Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

cannot sync to new computer

  • 1 个回答
  • 2 人有此问题
  • 10 次查看
  • 最后回复者为 the-edmeister

altao777
altao777
more options

I got a new mac air. Erased all software in old mac, reset to factory status and sold it. Downloaded firefox on new mac. I already had set up a sync account. I tried to sign in and sync. Nothing sincs. I have tried all tips on firefox. My sync account is verified, same email address, but nothing syncs. I remember at one point, when trying to go into firefox account, it didn't recognize my password. So I re-did password and set same password again. Now my firefox sync sincs nothing. Never changed email address. How can I recover my firefox data, bookmarks, settings etc... Again. I already tried all tips on support pages.

Thanks a lot for your help. Al

I got a new mac air. Erased all software in old mac, reset to factory status and sold it. Downloaded firefox on new mac. I already had set up a sync account. I tried to sign in and sync. Nothing sincs. I have tried all tips on firefox. My sync account is verified, same email address, but nothing syncs. I remember at one point, when trying to go into firefox account, it didn't recognize my password. So I re-did password and set same password again. Now my firefox sync sincs nothing. Never changed email address. How can I recover my firefox data, bookmarks, settings etc... Again. I already tried all tips on support pages. Thanks a lot for your help. Al

所有回复 (1)

the-edmeister
the-edmeister
  • Moderator
more options

If you re-did (Reset) your Sync account password, even with same password you were using, the Sync service would have erased all your Sync data.

see the screenshot and take note of the warning message