Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Firefox Freezes and have to task manager it when clicking word files

  • 1 个回答
  • 2 人有此问题
  • 2 次查看
  • 最后回复者为 FredMcD

more options

Firefox Freezes and have to task manager it when clicking word files. I used to be able to click links on my school website and it would ask to open this to Microsoft word, excel, PowerPoint. But now with this new update it causes FF44 to freeze. Any suggestions?

Firefox Freezes and have to task manager it when clicking word files. I used to be able to click links on my school website and it would ask to open this to Microsoft word, excel, PowerPoint. But now with this new update it causes FF44 to freeze. Any suggestions?

所有回复 (1)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 20.0 r0 Shockwave Flash 19.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 20.0.0.286
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’.

Adobe still offers Flash 18.0.0.326 as its extended support release further down