Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

I've changed my email account password and was told to notify you. what needs to be done now?

  • 3 个回答
  • 1 人有此问题
  • 3 次查看
  • 最后回复者为 cor-el

more options

I wasn't getting any emails. Tried logging into Mozilla account but forgot password and answer to question to reset password. Called my internet provider who reset my password. They told me to contact Mozilla and let them know that I've changed it. Is there anything I need to do now? Thanks, Reynson

I wasn't getting any emails. Tried logging into Mozilla account but forgot password and answer to question to reset password. Called my internet provider who reset my password. They told me to contact Mozilla and let them know that I've changed it. Is there anything I need to do now? Thanks, Reynson

所有回复 (3)

more options

Hmm, this is a little confusing.

Are you currently able to access your email website and view, receive, and send mail? If that isn't working in Firefox, is it working in Internet Explorer?

If you are resetting a Mozilla account password, either for this Support site or your Firefox Sync account, and you are not getting a related email message, could you confirm that it isn't going into a Junk or Spam folder?

If you are trying to access another kind of Mozilla account, could you provide a little more information about what it is?

more options

You don't tell just Anyone your passwords. If you changed your e-mail address, that is different.

more options

If you have changed the password and you had stored the password in the Password Manager then you can either remove that password there or modify the password that Firefox enters if you visit the log in page. Firefox should ask if you want to store (update) the new password.

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"