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questions re: 2 step sign in and request for security key?

  • 2 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
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  • Èsì tí ó kẹ́hìn lọ́wọ́ kerry.riley

kerry.riley
kerry.riley
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Hello Mozilla:

My fb account has been hacked. When I try to follow the procedure for regaining control provided by facebook, I get a pop-up window which asks for a security key via windows/mozilla. I don't know what this is or where to find it. Can you help?

sincerely,

Kerry Riley

Hello Mozilla: My fb account has been hacked. When I try to follow the procedure for regaining control provided by facebook, I get a pop-up window which asks for a security key via windows/mozilla. I don't know what this is or where to find it. Can you help? sincerely, Kerry Riley

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Is this a pop-up for Windows PIN/Hello or for the Firefox Primary Password?

Can you attach a screenshot?

Note that you usually can't bypass 2FA unless you have recovery codes.

kerry.riley
kerry.riley Ìbéèrè olóhun
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See image