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Could not connect to mail server imap.gmail.com; the connection was refused.
Application Basics
Name: Thunderbird Version: 60.2.1 [don't want to update] Build ID: 20180930223627
Update Channel: release User Agent: OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Key: Missing Mozilla Location Service Key: Missing Safe Mode: false
Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, SSL, passwordCleartext
account8: INCOMING: account8, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account10: INCOMING: account10, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account12: INCOMING: account12, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account21: INCOMING: account21, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
Crash Reports for the Last 3 Days
All Crash Reports (including 10 pending crashes in the given time range)
Extensions [problem same when disabled]
Name Version Enabled ID
British English Dictionary (Marco Pinto) 3.0.6 true marcoagpinto@mail.telepac.pt
Hide Local Folders 1.05 true hide-local-folders@alexcabal.com
Highlighter 0.7.0 true andre.rodier-highlighter@gmailcom
ImportExportTools NG 4.0.0 true ImportExportToolsNG@cleidigh.kokkini.net
Quick translator 1.3.2.2 true da486ed70ee0a721c84734f9aa89c74d964dbaad@temporary-addon
TBDialOut 1.7.3 true tbdialout@oak-wood.co.uk
TorBirdy 0.2.6 true castironthunderbirdclub@torproject.org
XNote++ 2.2.14 true xnote@froihofer.net
Security Software
Type: Name
Antivirus: Kaspersky Security Cloud [problem same when paused] Antispyware: Firewall: Windows Firewall [problem same when off]
Graphics
Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Direct2D: true Off Main Thread Painting Enabled: true DirectWrite: true (10.0.19041.1566)
GPU #1 Active: Yes Description: Intel(R) HD Graphics 530 Vendor ID: 0x8086 Device ID: 0x191b Driver Version: 23.20.16.5018 Driver Date: 3-27-2018 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 380a17aa RAM: Unknown
GPU #2 Active: No Description: NVIDIA GeForce 940M Vendor ID: 0x10de Device ID: 0x1347 Driver Version: 22.21.13.8554 Driver Date: 9-1-2017 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumd.dll Subsys ID: 380b17aa RAM: 2048
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: skia
Decision Log DIRECT2D: disabled by default: Disabled by defaultavailable by user: Enabled via gfx.direct2d.disabled GPU_PROCESS: unavailable by default: Multi-process mode is not enabled WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: Build doesn't include WebRender
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 48000
Output Devices
Name Group Vendor State Preferred Format Channels Rate Latency
Headphones (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Internal AUX Jack (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Speakers (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0
Speakers (NewTek NDI Audio) ROOT\MEDIA\0000 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Speakers (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
Digital Audio (HDMI) (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&34c395f8&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Input Devices
Name Group Vendor State Preferred Format Channels Rate Latency
Internal AUX Jack (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&34c395f8&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Microphone Array (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
Microphone (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Line (iPhone A2DP SNK) BTHENUM\{0000110a-0000-1000-8000-00805f9b34fb}_VID&0001004c_PID&710a\7&2b6f7fa8&0&B019C6E8E162_C00000000 Unplugged None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Line (NewTek NDI Audio) ROOT\MEDIA\0000 Enabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 133 - 441
Microphone (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
Internal AUX Jack (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Stereo Mix (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
Important Modified Preferences
accessibility.browsewithcaret_shortcut.enabled: false accessibility.lastLoadDate: 1518793561 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 1821493 browser.cache.disk.capacity: 358400 browser.cache.disk.enable: false browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.memory.enable: false browser.cache.offline.enable: false dom.apps.reset-permissions: true dom.battery.enabled: false dom.enable_performance: false dom.enable_resource_timing: false dom.enable_user_timing: false dom.gamepad.enabled: false dom.indexedDB.enabled: false dom.max_chrome_script_run_time: 0 dom.storage.enabled: false extensions.lastAppVersion: 60.2.1 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 16 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 18 general.useragent.override: gfx.crash-guard.d3d11layers.appVersion: 60.2.1 gfx.crash-guard.d3d11layers.deviceID: 0x191b gfx.crash-guard.d3d11layers.driverVersion: 23.20.16.5018 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 91.6.2 gfx.crash-guard.wmfvpxvideo.deviceID: 0x191b gfx.crash-guard.wmfvpxvideo.driverVersion: 23.20.16.5018 gfx.direct2d.disabled: false gfx.direct3d.last_used_feature_level_idx: 0 gfx.downloadable_fonts.enabled: false javascript.enabled: false layers.acceleration.disabled: false layers.mlgpu.sanity-test-failed: false media.cache_size: 0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.navigator.enabled: false media.peerconnection.enabled: false network.cookie.cookieBehavior: 1 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.http.altsvc.enabled: false network.http.altsvc.oe: false network.http.connection-retry-timeout: 0 network.http.max-persistent-connections-per-proxy: 256 network.http.pipelining: true network.http.pipelining.aggressive: true network.http.pipelining.maxrequests: 12 network.http.pipelining.read-timeout: 60000 network.http.pipelining.reschedule-timeout: 15000 network.http.pipelining.ssl: true network.http.proxy.pipelining: true network.http.spdy.enabled: false network.predictor.cleaned-up: true network.prefetch-next: false network.protocol-handler.warn-external.file: true network.protocol-handler.warn-external.ftp: true network.protocol-handler.warn-external.http: true network.protocol-handler.warn-external.https: true network.security.ports.banned: 9050,9051,9150,9151 network.trr.blocklist_cleanup_done: true network.websocket.enabled: false permissions.default.image: 3 places.database.lastMaintenance: 1647299195 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_EPSON_ET-2600_Series.print_bgcolor: false print.printer_EPSON_ET-2600_Series.print_bgimages: false print.printer_EPSON_ET-2600_Series.print_duplex: -437918235 print.printer_EPSON_ET-2600_Series.print_edge_bottom: 0 print.printer_EPSON_ET-2600_Series.print_edge_left: 0 print.printer_EPSON_ET-2600_Series.print_edge_right: 0 print.printer_EPSON_ET-2600_Series.print_edge_top: 0 print.printer_EPSON_ET-2600_Series.print_evenpages: true print.printer_EPSON_ET-2600_Series.print_footercenter: print.printer_EPSON_ET-2600_Series.print_footerleft: &PT print.printer_EPSON_ET-2600_Series.print_footerright: &D print.printer_EPSON_ET-2600_Series.print_headercenter: print.printer_EPSON_ET-2600_Series.print_headerleft: &T print.printer_EPSON_ET-2600_Series.print_headerright: &U print.printer_EPSON_ET-2600_Series.print_in_color: true print.printer_EPSON_ET-2600_Series.print_margin_bottom: 0.5 print.printer_EPSON_ET-2600_Series.print_margin_left: 0.5 print.printer_EPSON_ET-2600_Series.print_margin_right: 0.5 print.printer_EPSON_ET-2600_Series.print_margin_top: 0.5 print.printer_EPSON_ET-2600_Series.print_oddpages: true print.printer_EPSON_ET-2600_Series.print_orientation: 0 print.printer_EPSON_ET-2600_Series.print_page_delay: 50 print.printer_EPSON_ET-2600_Series.print_paper_data: 9 print.printer_EPSON_ET-2600_Series.print_paper_height: 297.00 print.printer_EPSON_ET-2600_Series.print_paper_name: print.printer_EPSON_ET-2600_Series.print_paper_size_unit: 1 print.printer_EPSON_ET-2600_Series.print_paper_width: 210.00 print.printer_EPSON_ET-2600_Series.print_resolution: 360 print.printer_EPSON_ET-2600_Series.print_reversed: false print.printer_EPSON_ET-2600_Series.print_scaling: 1.00 print.printer_EPSON_ET-2600_Series.print_shrink_to_fit: true print.printer_EPSON_ET-2600_Series.print_to_file: false print.printer_EPSON_ET-2600_Series.print_unwriteable_margin_bottom: 0 print.printer_EPSON_ET-2600_Series.print_unwriteable_margin_left: 0 print.printer_EPSON_ET-2600_Series.print_unwriteable_margin_right: 0 print.printer_EPSON_ET-2600_Series.print_unwriteable_margin_top: 0 print.printer_EPSON_SX100_Series.print_bgcolor: false print.printer_EPSON_SX100_Series.print_bgimages: false print.printer_EPSON_SX100_Series.print_duplex: -437918235 print.printer_EPSON_SX100_Series.print_edge_bottom: 0 print.printer_EPSON_SX100_Series.print_edge_left: 0 print.printer_EPSON_SX100_Series.print_edge_right: 0 print.printer_EPSON_SX100_Series.print_edge_top: 0 print.printer_EPSON_SX100_Series.print_evenpages: true print.printer_EPSON_SX100_Series.print_footercenter: print.printer_EPSON_SX100_Series.print_footerleft: &PT print.printer_EPSON_SX100_Series.print_footerright: &D print.printer_EPSON_SX100_Series.print_headercenter: print.printer_EPSON_SX100_Series.print_headerleft: &T print.printer_EPSON_SX100_Series.print_headerright: &U print.printer_EPSON_SX100_Series.print_in_color: true print.printer_EPSON_SX100_Series.print_margin_bottom: 0.5 print.printer_EPSON_SX100_Series.print_margin_left: 0.5 print.printer_EPSON_SX100_Series.print_margin_right: 0.5 print.printer_EPSON_SX100_Series.print_margin_top: 0.5 print.printer_EPSON_SX100_Series.print_oddpages: true print.printer_EPSON_SX100_Series.print_orientation: 0 print.printer_EPSON_SX100_Series.print_page_delay: 50 print.printer_EPSON_SX100_Series.print_paper_data: 9 print.printer_EPSON_SX100_Series.print_paper_height: 297.00 print.printer_EPSON_SX100_Series.print_paper_name: print.printer_EPSON_SX100_Series.print_paper_size_unit: 1 print.printer_EPSON_SX100_Series.print_paper_width: 210.00 print.printer_EPSON_SX100_Series.print_resolution: 720 print.printer_EPSON_SX100_Series.print_reversed: false print.printer_EPSON_SX100_Series.print_scaling: 1.00 print.printer_EPSON_SX100_Series.print_shrink_to_fit: false print.printer_EPSON_SX100_Series.print_to_file: false print.printer_EPSON_SX100_Series.print_unwriteable_margin_bottom: 0 print.printer_EPSON_SX100_Series.print_unwriteable_margin_left: 0 print.printer_EPSON_SX100_Series.print_unwriteable_margin_right: 0 print.printer_EPSON_SX100_Series.print_unwriteable_margin_top: 0 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_bgcolor: false print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_bgimages: false print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_duplex: 0 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_edge_bottom: 0 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_edge_left: 0 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_edge_right: 0 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_edge_top: 0 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_evenpages: true print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_footercenter: print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_footerleft: &PT print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_footerright: &D print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_headercenter: print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_headerleft: &T print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_headerright: &U print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_in_color: true print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_margin_bottom: 0.5 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_margin_left: 0.5 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_margin_right: 0.5 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_margin_top: 0.5 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_oddpages: true print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_orientation: 0 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_page_delay: 50 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_data: 9 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_height: -1.00 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_name: print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_size_unit: 1 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_width: -1.00 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_resolution: 600 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_reversed: false print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_scaling: 1.00 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_shrink_to_fit: true print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_to_file: false print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_unwriteable_margin_bottom: 0 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_unwriteable_margin_left: 0 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_unwriteable_margin_right: 0 print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true security.cert_pinning.enforcement_level: 2 security.default_personal_cert: Select Automatically security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false security.enable_ssl3: false security.enable_tls_session_tickets: false security.family_safety.mode: 0 security.sandbox.content.tempDirSuffix: {9fc8637b-cbb9-4945-9dc1-f2ad0f759fdf} security.sandbox.plugin.tempDirSuffix: {01bb5968-d43c-4c79-874c-590246f7b6e5} security.ssl.require_safe_negotiation: true security.ssl.treat_unsafe_negotiation_as_broken: true security.tls.version.max: 3 security.tls.version.min: 3 security.warn_entering_weak: true security.warn_submit_insecure: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1645420979 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. webgl.disabled: true
Important Locked Preferences
security.enterprise_roots.enabled: true
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:
Library Versions
Expected minimum version Version in use
NSPR 4.19 4.19
NSS 3.36.4 3.36.4
NSSSMIME 3.36.4 3.36.4
NSSSSL 3.36.4 3.36.4
NSSUTIL 3.36.4 3.36.4
Sandbox
Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1
Internationalisation & Localisation
Application Settings Requested Locales: ["en-GB","en-US"] Available Locales: ["en-GB"] App Locales: ["en-GB"] Regional Preferences: ["en-GB"] Default Locale: "en-GB"
Operating System System Locales: ["en-GB"] Regional Preferences: ["en-GB"]
All Replies (13)
Version: 60.2.1 [don't want to update]
I think you have to.
Why would the version stop it connecting to server?
I don't know. But Google requires the use of OAuth2 authentication, and there have been changes to it since v60.2.1. So it won't work for your old version.
Ilungisiwe
Without me trying every version, do you know the earliest which should work for me?
Thanks for your help.
From 60.2.1 go to 68.9.0, then 78.9.1. From there you should be able to use the built-in update mechanism to get to the latest release version. Make sure to backup your Thunderbird profile before starting with the upgrade. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Thanks for backup link.
Reason I don't want latest version is that every time it updates, more extensions aren't compatible, and most can't keep up - latest version has hardly any useful extensions. And older versions seem adequate for my purposes. Is there earlier version than 68.9 which should send/receive emails?
Does a change in number before decimal point indicate major update?
Can I merge profiles? On updating, I lost address books or they displayed as empty. I have 8 profiles backed up now - can I merge them all, then sort through what I don't want?
Thanks for your help.
every time it updates, more extensions aren't compatible, and most can't keep up
There are add-ons which didn't make the cut. In that case I'd suggest you look for alternative ones. The situation isn't as bad as it may look. The good news is the constant breaking of add-ons with TB updates should happen much less with the new MailExtensions architecture. Also some functionality may be built-in now, and no add-on is needed anymore. Check the release notes. https://www.thunderbird.net/thunderbird/releases/
Is there earlier version than 68.9 which should send/receive emails?
I don't remember that, but I believe there isn't. You'd have to try. I believe it doesn't pay off sticking to old version in the long run, at some point it will bite you. In addition you always run a vulnerable version with known security flaws.
On updating, I lost address books or they displayed as empty.
See if this helps. https://support.mozilla.org/en-US/questions/1358217
I merge them all, then sort through what I don't want?
I'm not sure what you want to merge, as I wouldn't expect any differences wrt contacts in those profile backups.
I downloaded 68.9 and put copy of 60.2.1 profile in the profile folder, then opened Thunderbird using that profile. It "Could not connect to mail server".
Should I have prefs-1.js to prefs-63.js? And sessionmanager-1.dat to sessionmanager-4.dat.
As well as Junk for 1 account, it shows Spam (it did before). In Gmail, Spam's hidden and the imap checkbox unchecked.
Can't find alternatives for any incompatible extensions, and none built-in. If 68.9 has MailExtensions architecture, can I reinstall the original extensions?
Importing Address Book text files, I get the attached. How do I know what record data to import, or where it'll import.
Thank you.
Ilungisiwe
I downloaded 68.9 and put copy of 60.2.1 profile in the profile folder
I don't understand this. There is no need to copy the profile, you just start Thunderbird with the existing one after having it backed up. Why did you stop at v68.9? For OAuth2 to work, update to the latest release version.
Should I have prefs-1.js to prefs-63.js? And sessionmanager-1.dat to sessionmanager-4.dat.
No, you shouldn't. These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Importing Address Book text files, I get the attached.
What exactly did you do to get to this point?
Thanks for your help.
I downloaded 68.9 and put copy of 60.2.1 profile in the profile folder
I thought I needed to do this to keep my previous settings?
I stopped at v68.9 because this Thunderbird version is the one I used until recently, which was able to download emails. So why can it not now? And because I don't want to lose more extensions which don't have equivalents compatible with latest version.
Can I safely delete prefs-1.js to prefs-63.js & sessionmanager-1.dat to sessionmanager-4.dat? So long as I keep prefs.js & sessionmanager.dat.
Don't let your anti-virus software intercept your secure connection to the server.
I don't know what this means. Do you happen to have Kaspersky, to be able to advise the setting to change?
To reach the above screenshot in Address Book, I tap Tools > Options > Address Books > Text file > All Files > open old backed up abook.mab.
As well as Junk for 1 account, it shows Spam (it did before). In Gmail, Spam's hidden and the imap checkbox unchecked.
I thought I needed to do this to keep my previous settings?
You do not need to copy profiles around for a TB upgrade, the profile always remains the same. The reason to create a profile backup prior to an upgrade is that you can restore the backup in case something goes wrong.
I stopped at v68.9 because this Thunderbird version is the one I used until recently, which was able to download emails.
As said before, Google now requires OAuth2 authentication for 3rd-party email applications, and that won't work with v68.9.
So why can it not now?
Try to start Windows 10 in safe mode with networking enabled. Does the problem go away?
Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.
Can I safely delete prefs-1.js to prefs-63.js & sessionmanager-1.dat to sessionmanager-4.dat? So long as I keep prefs.js & sessionmanager.dat.
Possibly. But this isn't your problem right now, so I'd leave that alone for the time being, until you get going again.
I don't know what this means. Do you happen to have Kaspersky, to be able to advise the setting to change?
See https://support.mozilla.org/en-US/kb/error-codes-secure-websites#w_kaspersky
To reach the above screenshot in Address Book, I tap Tools > Options > Address Books > Text file > All Files > open old backed up abook.mab.
You need to select the "Mork Database (.mab)" format when trying to importing abook.mab.
Thanks for your help.
I updated to v99.0b2 and changed Kaspersky setting, but it still wouldn't connect to server. I found something other than user selection had changed setting to 'Automatic proxy' (no address stated), so changed it back to 'No proxy' and reverted to v68.9, which connected to server. With 99.0b2, I lost use of all 7 extensions, and there were no alternatives.
This has been main reason for not wanting to update, and having automatically updated to v68.12.1, I selected 'let me choose whether to install them'. I won't install any. I used to update all software inc drivers on seeing new versions available, but it caused more problems than it was worth. Don't try to fix something which works.
Something other than user selection has since changed setting to 'system proxy'. I don't use one, but it's working.
68.12.1 connects with/without OAuth2 authentication, though I've chosen OAuth2.
It's disappointing so many people used to write useful extensions, only to find they were made incompatible repeatedly (without having their functions built into Thunderbird). As result, those left aren't as useful. 1 example is the oft-quoted MoreFunctionsForAddressBook. Knowledgebase says "Other address books (such as "abook-1.mab") can not be copied from profile to profile this way because by default Thunderbird only knows about the "Personal Address Book" and "Collected Addresses" address books." If things like this are known, why aren't they corrected?
I'm using new profile created with this 68.9 installation. Importing Mork database isn't option, but I think above link provides answer.
Where do I find last profile's adaptive junk filter log (not copied to new profile)? Apart from filters, is anything else not copied to new profile?
Thanks.
Ilungisiwe
Importing Mork database isn't option
You'd need to export address books you created in ldif format first.
Apart from filters, is anything else not copied to new profile?
Not sure what you mean. See if this helps. http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird