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lost account information

  • 1 відповідь
  • 0 мають цю проблему
  • 1 перегляд
  • Остання відповідь від Dropa

atanaspehlivanov
atanaspehlivanov
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Hello, i have a problem with my account information. The story is that i reinstall my PC i tried to log in my firefox buy it turns that i forgot my password. So i change it at 12:31 on 1.11.2022. So at first time i didn't saw anything wrong but when i tried to look into one saved password it turned that i do not have any. But on the are there. Can you fix this because all my bookmarks passwords are there for years i have been with this account and i do not want to loose it.

Hello, i have a problem with my account information. The story is that i reinstall my PC i tried to log in my firefox buy it turns that i forgot my password. So i change it at 12:31 on 1.11.2022. So at first time i didn't saw anything wrong but when i tried to look into one saved password it turned that i do not have any. But on the are there. Can you fix this because all my bookmarks passwords are there for years i have been with this account and i do not want to loose it.

Усі відповіді (1)

Dropa
Dropa
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When you reinstall the PC anything that was on that PC is gone and is a clean install. So did you backup your login and bookmark before you did this? Firefox doesn't have a backup to restore any login or bookmark. And forgetting your firefox password and if the reset primary email can't be accessed then this is a Lost account and there's nothing more that can be done if the reset and password is forgotten.