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New Tabs are being hijacked by Ask.com

  • 3 відповіді
  • 6 мають цю проблему
  • 8 переглядів
  • Остання відповідь від punkin1

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Hello,

Windows 7 sp1 and Internet Explorer 11 were put on my computer. After that my new tabs for Firefox and Chrome have been hijacked by an Ask.com search page with advertisements. A Dell tech spent several hours trying to remove the Ask.com page. He did at least the following, and probably more, not necessarily in this order.

1. He went to control panel and reviewed newly installed programs 2. He went to Firefox menu, add-ons checking for extensions (I now have no extensions any more), my appearance is default, plugins look like they are from reputable companies, ie. Cisco, Adobe, Java, Citrix, etc. 3. He ran several malware programs, ie. AdwCleaner, SuperAntiMalware, and I think one was Rage. 4. My Firefox has been reset 5. The computer has been restarted several times.

Does anyone have any other suggestions. Between myself and the Dell guy, we have spent hours trying to remove this ridiculous malware.

I have Firefox 34.0, Windows 7 sp1, Dell Inspiron desktop

Thanks for your help


Firefox: I really think that you should have something in the browser that asks, 'do you want to install Ask.com hijack page, or at least make it easy to remove, or have a page that shows all things that were recently installed, or have a page that shows all add-ons that display ads in case we want to remove them.

Hello, Windows 7 sp1 and Internet Explorer 11 were put on my computer. After that my new tabs for Firefox and Chrome have been hijacked by an Ask.com search page with advertisements. A Dell tech spent several hours trying to remove the Ask.com page. He did at least the following, and probably more, not necessarily in this order. 1. He went to control panel and reviewed newly installed programs 2. He went to Firefox menu, add-ons checking for extensions (I now have no extensions any more), my appearance is default, plugins look like they are from reputable companies, ie. Cisco, Adobe, Java, Citrix, etc. 3. He ran several malware programs, ie. AdwCleaner, SuperAntiMalware, and I think one was Rage. 4. My Firefox has been reset 5. The computer has been restarted several times. Does anyone have any other suggestions. Between myself and the Dell guy, we have spent hours trying to remove this ridiculous malware. I have Firefox 34.0, Windows 7 sp1, Dell Inspiron desktop Thanks for your help Firefox: I really think that you should have something in the browser that asks, 'do you want to install Ask.com hijack page, or at least make it easy to remove, or have a page that shows all things that were recently installed, or have a page that shows all add-ons that display ads in case we want to remove them.

Обране рішення

Thanks, I decided to uninstall Firefox, and what probably did the trick is I also uninstalled Mozilla Maintenance Service. This service apparently allows things to install without my approval. I think that was it. Anyway, it was a quick and easy way to get rid of the ads. I got the download from Mozilla.org

Thanks the-edmeister I believe the Dell guy was using that page to remove the problem because as I watched him do the work, most of what was on the page was done, but thanks anyway.

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Усі відповіді (3)

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If forgot to say that I also tried SearchReset

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Вибране рішення

Thanks, I decided to uninstall Firefox, and what probably did the trick is I also uninstalled Mozilla Maintenance Service. This service apparently allows things to install without my approval. I think that was it. Anyway, it was a quick and easy way to get rid of the ads. I got the download from Mozilla.org

Thanks the-edmeister I believe the Dell guy was using that page to remove the problem because as I watched him do the work, most of what was on the page was done, but thanks anyway.