Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Unable to log in. Unexpected error

  • 3 yanıt
  • 5 kişi bu sorunu yaşıyor
  • 1 gösterim
  • Son yanıtı yazan: cor-el

more options

Hello i just reinstalled firefox back onto my laptop, and i am trying to log into my account and sync but i keep getting, unexpected error. I even tried to log into my account with my phone, and i am getting the same error.

Hello i just reinstalled firefox back onto my laptop, and i am trying to log into my account and sync but i keep getting, unexpected error. I even tried to log into my account with my phone, and i am getting the same error.

Tüm Yanıtlar (3)

more options

Sorry, this is a problem on the back end: there is a problem with Firefox Account login at the moment for most or all Sync users. Please do not reset your account!

Here's the status page for Mozilla services, indicating they are looking into login problems (as of a few hours ago): https://status.services.mozilla.com/

You might want to try Sync again tomorrow, and just proceed with browsing for the time being. I realize that without bookmarks and add-ons that will not be the same. Do you need suggestions on copying over data manually?

more options

I reset my account. In fact, I made and then had to reset two more.

They might have posted something on the login page. I imagine lots of us spent the last 2 days trying to reset multiple times.

Now what do we do?

more options

You will have to wait until the Mozilla Engineers have fixed this problem on the login server.

See Mozilla — Cloud Services Status:

Firefox Accounts:
We are currently experiencing problems with FxA logins.
Engineers are looking into the problem.