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firefox sync email password recovery is not working.

  • 1 reply
  • 5 have this problem
  • 3 views
  • Last reply by Andrew

drsandhumd
drsandhumd
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My email address is registered with sync and I have the recovery key, but forgot my password, each time I try to reset my password by providing the email I get the following:

Oh dear.

Looks like one of the dinosaurs escaped again. We keep them away from the data, so that should be safe.

Please try again later when we've wrestled him back onto the treadmill.

If you want to report a sighting, please make sure to use their id tag: 11ed5f65a2f50fd3e57f0b0d731cb8bc. Thanks!

My email address is registered with sync and I have the recovery key, but forgot my password, each time I try to reset my password by providing the email I get the following: Oh dear. Looks like one of the dinosaurs escaped again. We keep them away from the data, so that should be safe. Please try again later when we've wrestled him back onto the treadmill. If you want to report a sighting, please make sure to use their id tag: 11ed5f65a2f50fd3e57f0b0d731cb8bc. Thanks!

All Replies (1)

Andrew
Andrew
  • Moderator
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Have you looked at https://support.mozilla.org/en-US/products/firefox/sync ?