Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

opening Firefox displays xml parsing error

more options

I'm using Firefox on a Samsung moto G6 with Android 9. When I open Firefox it displays a yellow page that says XML Parsing Error: no root element found. Location: chrome://geckoview/content/geckoview.xhtml line number 1, column 1.

I can't open any pages. I've tried restarting my device but I still get the message. What should I do?

I'm using Firefox on a Samsung moto G6 with Android 9. When I open Firefox it displays a yellow page that says XML Parsing Error: no root element found. Location: chrome://geckoview/content/geckoview.xhtml line number 1, column 1. I can't open any pages. I've tried restarting my device but I still get the message. What should I do?

Chosen solution

Hi

I have looked into this one a bit further and have found that our developers are aware of this issue. You can follow progress on this work and add comments at:

https://bugzilla.mozilla.org/show_bug.cgi?id=1668842

Read this answer in context 👍 1

All Replies (8)

more options

Hi

Do you have any add-ons installed in Firefox for Android?

more options

I don't believe I have any add-ons installed. When I go to Addons in Firefox I'm presented with a list of items, all with a + box.

Modified by jon_joy_1999

more options

What is the address of the website that you are trying to view?

more options

It was all websites. Google, Wikipedia, Slate, the Support button in the About menu for Firefox all gave me this error.

more options

Is this a version of Firefox for Android that you have installed from the Google Play store?

more options

Yes. I installed it a few months ago from Google Play store.

more options

Chosen Solution

Hi

I have looked into this one a bit further and have found that our developers are aware of this issue. You can follow progress on this work and add comments at:

https://bugzilla.mozilla.org/show_bug.cgi?id=1668842

more options

Thanks for the information Seburo. I just tested the browser again on that phone and the issue seems to have resolved itself. But if it happens again I'll use this to try to provide more information to bugzilla.