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Can't get past the Captcha on eBay

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

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eBay has a captcha to access the site. I do it and get a pop up asking to resend information already sent. If I hit resend if reverts back to the original captcha page, if I hit cancel the same thing. I'm in an endless do-loop and have to use another browser. Why? I have Ghostery but even when I paused it the same thing happened. I also turned off the Firefox tracking gizmo, no improvement. I'm using 84.0.2.

eBay has a captcha to access the site. I do it and get a pop up asking to resend information already sent. If I hit resend if reverts back to the original captcha page, if I hit cancel the same thing. I'm in an endless do-loop and have to use another browser. Why? I have Ghostery but even when I paused it the same thing happened. I also turned off the Firefox tracking gizmo, no improvement. I'm using 84.0.2.

All Replies (1)

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


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