Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

How do I remove a redundant second identity appearance?

  • 5 การตอบกลับ
  • 0 คนมีปัญหานี้
  • ตอบกลับล่าสุดโดย david

more options

It must have been one of those nutty "...something I did" things that made a second account identity appear one day. I use a Unified Folders mode exclusively, and the subject account is my primary account (identical to the first Unified listing), but some action on my part made it pop up below as well, just above 'Local Folders.' The only subfolder under this redundant appearance is 'Templates,' which is empty. The unwanted appearance starts out in a blue font, but turns black (as shown below) once the 'Templates' folder is clicked on. Can I get rid of this somehow?

It must have been one of those nutty "...something I did" things that made a second account identity appear one day. I use a Unified Folders mode exclusively, and the subject account is my primary account (identical to the first Unified listing), but some action on my part made it pop up below as well, just above 'Local Folders.' The only subfolder under this redundant appearance is 'Templates,' which is empty. The unwanted appearance starts out in a blue font, but turns black (as shown below) once the 'Templates' folder is clicked on. Can I get rid of this somehow?
ภาพหน้าจอที่แนบมา

วิธีแก้ปัญหาที่เลือก

What you're seeing are the unified folders, followed by the NOT unified folders. If an account has unique folders, those are listed below the unified folders. What you might do is click 'templates' under unified folders, right-click, select properties, then select choose and then tick the template folder in the Gmail account. That may hide it for you, but normally, unified folders are for two or more.

อ่านคำตอบนี้ในบริบท 👍 1

การตอบกลับทั้งหมด (5)

more options

วิธีแก้ปัญหาที่เลือก

What you're seeing are the unified folders, followed by the NOT unified folders. If an account has unique folders, those are listed below the unified folders. What you might do is click 'templates' under unified folders, right-click, select properties, then select choose and then tick the template folder in the Gmail account. That may hide it for you, but normally, unified folders are for two or more.

มีประโยชน์หรือไม่

more options

David, you did it again! I followed your directions to the letter, and voilà, that second appearance of the account is gone! Thanks so much; without you pros available for questions, Thunderbird would not be the great mail client that it is.

มีประโยชน์หรือไม่

more options

I was glad to assist. :)

มีประโยชน์หรือไม่

more options

Hmmm. Just discovered that when Thunderbird is closed and then reopened, the mystery identity returns. The tickmark is still in place for the selected account, but one must then click Templates/Property/Update again to remove the second identity. Not a big deal as the the 'Update' does survive a sleep cycle.

มีประโยชน์หรือไม่

more options

If the account has a folder that is unique to itself, and not subject to being unified, the account will appear a second time below the unified entries with that extra folder.

มีประโยชน์หรือไม่

ถามคำถาม

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.