Thunderbird Support Forum

Hello --

Not sure when this happened.

Got 2 email accounts, account X and account Y. All was working fine until today, 6/27/24. Both have different outgoing SMTP servers.

Now I am trying to send, it is asking for passwords, which I have and is 100% correct. In fact, if I put in wrong password it tells me, so I know it is communicating. When I put in the correct password, I get a timeout on BOTH SMTP servers.

I disabled Norton Firewall.

Works fine from another PC app (poppeeper) and from my android (k9 mail). Both accounts are IMAP.

Neither SSL/TLS or STARTTLS makes a difference. Nor did a re-boot.

TB 115.12.2 (64 Bit) on Windows 10

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mailroom4.hostrocket.com timed out. Try again.

Description: hostrocket Server Name: mailroom4.hostrocket.com Port: 465 User Name: ernie@e(redacted).com Authentication method: Normal password Connection Security: SSL/TLS

Anything change?

When I receive junk email, Thunderbird shows mail received (for example 10 emails) there are ...again for example 3 in my inbox and the other 7 are nowhere to be found. Not in junk and not in trash. I am concerned that there might be some emails that are not junk that I am not able to get. I would like to be able to review the junk folder prior to deletion. What setting options do I need to change to make this happen? I am using pop email... Thanks!!

I have a <something> that creates a daily sunrise and sunset entry time in my diary. It isn't an addon as far as I can see. It's not a prewritten list, but seems to create its entries dynamically when I first look ahead to a date- filling all the days with the correct sunrise and sunset times. The normal reoccurring event options don't appear when I delete one. i.e. doesn't offer me the option to delete all the events. I have no idea what I did to set this up ( it must have seemed a good idea at a time). I can not see any subscription that would account for it. I've checked all my accounts on my devices. Thunderbird/Betterbird on my main PCs and Outlook.com on my iPhone just in case I brought it in to TB that way ( which seems unlikely). Nothing. Clearly something is working away generating new sunrise and sunset times to display in TB. But I can't find any way to kill it off. I must have found a sunrise/sunset app that does this, but I have no idea how or where. Any suggestions. Either where it might be hiding in TB or where I can track it down and look for instructions.

I have accounts for my husband, sister and daughter as well as myself. Lately when I try to access my emails I keep getting messages to enter the passwords for these accounts. I have never had to do this before. I don't have passwords for them and don't even really know how to do this.

Also my emails are very slow. I was waiting for a link to a podcast and the email with the code took a little over five hours after the podcast before I received it. This has never happened before.

Help. Gail

I am running version 115.12.2 (64-bit). I have deleted all stored passwords using Settings -> Privacy and Security -> Show Passwords. As expected, when I try to retrieve emails a pop-up appears asking for the password - which I save. However, when I try to send an email there is no pop-up and the remote server rejects the email. How do I set a new outgoing password?

i get a pop up when a new email come in on my main monitor. i have many. sometimes i would like to just delete it there rather than open up the inbox to delete once it arrives in my in box. a delete trash can icon would be nice to have on that pop up

Short background: Critically low on disc space. Windows pointed out a potentially extraneous 8.5gb NS3TMP Thunderbird file. Extensive Googling convinced me it would be safe to delete this file. To be safe (HA!) I first copied it to an external drive just in case things went south. They did.

After the copy, I went back and deleted the NS3TMP file. However, much to my horror, instead of deleting 8.5gb as expected, 30.5gb got deleted. After that, Thunderbird would not start claiming my profile was missing.

I copied the 8.5gb backup file back to its original place. No joy. Same message from Thunderbird.

At this point, I recreated my profile pointing Thunderbird to my Outlook email account.

I could now sign into Thunderbird and T'bird started populating the inbox and sent folders, but only partially. Worse (MUCH worse) my critical Thunderbird local folders were nowhere to be found. I attempted several folder recovery procedures to no avail.

I confess, I do not know how Thunderbird works its magic behind the scenes. Were my local folders part of the surprise 30gb file deletion and thus gone for good? Would the original emails that had been dragged into the various folders still be sitting on Outlook's servers?

As I said, totally self-inflicted but hopeful there's a road to recovery.

Any assistance or consoling words would be much appreciated.

Clocks went back one hour in Santiago, Chile last week and Thunderbird does not recognise the new time, although Windows (10) does.

The calendar line show the current time to be one hour ahead of the time on Windows; i.e., the Windows time has updated correctly, but the calendar time has not. Adding non-local events to the calendar causes them to be displayed one hour ahead of the correct time.

Changing the calendar setting to use the system timezone, or use America/Santiago has no effect that I can see.

Typing Date() in the error console of Thunderbird gives the correct time, as per Windows.

This also happened in the last time change here in Chile.

How can I fix the Calendar to see the same time as Thunderbird and Windows?

Hi!

I realised that Thunderbird keeps deleting my messages in every account from the trash folder. I didn't change any of the settings and I checked them again - as you can see in the screenshot, the settings say to not delete messages in the trash. It's a catastrophe, because I've lost messages that I had to check again.

-> Is there any way to restore messages that Thunderbird deleted without my permission? -> Is there any way to make sure that Thunderbird does not delete messages any more?

Thank you!

Version: 115.3.1 on a Mac

Hi, i have a PEC account configured on 2 different computers, when i forward a mail, near the message appears a blue mark, but in the other computer didn't appear, so my colleague cannot tell if i forwarded the mail or not, can you help me? this problem is only with PEC accounts, with normal mail works correctly, this problem came out some months ago, before worked also whit the PEC accounts

I have installed Thunderbird in an attempt to escape from BT's email setup. Unfortunately, the Thunderbird I seem to have I am finding very difficult to use. Things like what to view, and how to arrange the various elements to view. Also, I seem to have a long list of messages in the inbox etc which takes a very long to time to load. I'm just wondering whether to uninstall it, and try again. Advice on setting it up would be welcomed. But please note I am not very computer-literate so, if it is a product intended for experienced users, should I try a 'Plan B'...?

Hello,

I have been using Thunderbird for many years without any issues. I recently bought a laptop running Windows 11. On this machine, I have two accounts that cannot send emails via SMTP. What is puzzling is that I can retrieve emails through IMAP without any problems.

For another account I had to use STARTTLS to get it working. But on my Windows 10 machine, the same account is sending emails correctly with SSL/TLS.

Thunderbird is allowed through the Windows firewall and is on the antivirus whitelist.

I recently fixed an issue (connecting to Gmail) by allowing cookies, so it might be a simple fix like that.

Could someone help me, please?

Many thanks!

I've been happily using Thunderbird for a long time and now have version 115.12.2 (64-bit) on my MacBook Pro. It's old (10.14.6) but it's all I need. Until yesterday, TB worked fine. Suddenly, business emails stopped saving to my "Sent" Folder. I deleted a number of old emails and compacted the folder but that has not helped. I don't have the problem with other TB accounts. I checked the account settings:

               Place a copy in "Sent" Folder on (my account) – as it always was.

I also checked "Show confirmation dialog when messages are saved". Despite seeing that, the message is NOT saved.

Are my sent mails from the last 24 hours saved anywhere? If so, how can I retrieve them?. How can I make sure they are saved in my "Sent" folder? Thanks so much!

Dear Sir or Madame,

I posted this issue already earlier (https://support.mozilla.org/en-US/questions/1428881?utm_campaign=questions-reply&utm_source=notification&utm_medium=email#answer-1613810), but it still persists.

Zited from my earlier report: The usual process that happened when deleting or separating attachments from e-mails was that a copy of the email without the attachment was produced by Thunderbird and the original email was deleted.

This is not longer working. When I delete an attachment, the original email containing the attachment is not deleted. So I have two versions of the email in my postbox, one with the attachment, the other without.

Probably I'm missing a setting?

Thunderbird version 115.3.3 (32-Bit)

Still happening with 115.12.2 (32-Bit)

Sincerely yours, Markus Piotrowski

Hello,

My friend recently encountered an issue where he can no longer send email messages. Suddenly, all the buttons in the "Message" tab, except for "Create," became disabled. Additionally, the "Send" related buttons in the message creation window have disappeared.

I attempted to restore these buttons using Alt -> Toolbox, as suggested by similar questions. While the buttons do reappear in the toolbox view, they vanish again once I exit that view. All outgoing servers are configured correctly, and this setup has worked for several years without any problems. It seems that something is now blocking the ability to send emails.

We also tried updating and reinstalling the Thunderbird client, but nothing has resolved the issue.

Attached, you will find images of the disabled menus and proof of the correctly configured outgoing servers. Apologies for the software being in Russian; I hope it's still clear which buttons are disabled since the interface layout is the same.

Any suggestions would be highly appreciated! Thank you.

hi,yesterday,THUNDERBIRD updated & since then,All My Sub Folders are Missing Do I try & Find the prior Version & Download it???? or Wait for the Persons at Thunderbird WAKE UP & Find that they STUFFED UP Please assist

Thanks Darryl

I recently got a new PC with WINDOWS 10 and loaded Thunderbird to pick up my email. However, now the mail client keeps making new profile folders, which I keep trying to delete. I am up to 6 now. THey are all in my deleted section of my Local Folders. How do I remove them for good. I thought all deleted items were supposed to disappear once you close the program, no? I never had to even deal with Profile Folders on my older PC. Thank oyu for your assistance.

My many message filters were lost in updating to 115, and it has taken much time to reconstruct the new layout to be usable. If this was AI generated, it is a poor outcome.

I would like to remove the newly added listing "Local FOlders" from the Folder Tree and restore the Local Folders listing that was moved to the bottom (below All Folders) to its proper place, namely Above Local Folders. This group displays Sent Copies which I use frequently. The newly added 2nd display called "Local Folders" does not disply "Sent Copies" when I click on it in the folder tree. Thunderbirfd decided to move my original "Sent Folders" display to the bottom of the tree when updating to the latest version last night (early morning hours of 6/26/24). I run thunderbird in Windows 10 Desktop on Lenovo w530 using wired internet connection.