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App starts working, then crashes trying to open a website.

  • 11 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย p.r.dinozaur

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I use Firefox on all of my devices but the phone, because it keeps crashing every time I try to open an internet page. Can this be the result of having an old phone with android 5.1.1 or a little space in the memory (althrough the app can be installed without an issue)?

I use Firefox on all of my devices but the phone, because it keeps crashing every time I try to open an internet page. Can this be the result of having an old phone with android 5.1.1 or a little space in the memory (althrough the app can be installed without an issue)?

การตอบกลับทั้งหมด (11)

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Hi

Yes it can - I recommend opening the Android Settings app, select Applications and then find Firefox. Under Storage, clear the cache (not data!) - feel free to do the same for other apps on your device.

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It doesn't work. Firefox starts, lets me personalize the browser, then when I'm trying to open Google it's trying to load a website for a few seconds and then crashes.

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I got rid of half of my applications and the firfox just takes longer to crash. How much space can it need?

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How much free space do you have on your phone (excluding any SD card)?

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My phone has a total memory of 8Gb. I was able to get rid of useless apps to have 1.5Gb free space (with firefox allready installed)

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Is it working better now?

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It takes a bit longer to crash

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What is the address of the website that you are trying to open?

Wgst version of Firefox for Android do you have installed?

Are you using any add-ons?

What level of enhanced tracking protection do you have set?

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I tried opening google, Wikipedia and Mozilla. Crashed every time. I downloaded firefox from google play store, so I think it's the most recent one. I don't remember installing any add-ons I wasn't messing with it (don't even know what exactly are you talking about), so I think it's on default. Where can I check?

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If you open the Firefox for Android menu, select Settings, then select Enhanced Tracking Protection you will be able to see which option has been selected.

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It says it's on standard.