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Lost e-mails from a folder
Hello guys,
I have pretty big problem with thunderbird. Was doing a reinstall for a guy who frankly, have habit to keep important documents and mails in trash folder. I do not ask why etc. I was moving all his data from Local and Roaming folders in AppData. For me it works always perfect, It moves all my settings and mails perfectly, never had a problem.
The person for who I was repairing PC said that he lost tons of mails from trash which are important to him. After some investigation, I found them in roaming profile folder, yet it was weird behavior. There were 2 trash folders: - Trash - Trash-1
All lost mails were in trash-1, original trash had only once which were available on his IMAP account. As I found others, tried to open few of them, without a single reaction from thunderbird. I can open them in notepad, there is everything fine with mail files, yet I cannot put them back where they belong, thunderbird constantly deny from seeing them.
What I have tried : - repairing folder - removing Trash.msf file and let thunderbird rebuild mails - moving mails in brute force into trash - thunderbird just ignore them and again, create another trash-1/2/3... folders
Checked his IMAP acc on web, there is no mails too, probably got deleted for whatever reason, by whoever, I cannot get this info since he claim he didn't remove them.
I am out of ideas how to fix this issue, maybe you can help me. It is really important for me right now, any ideas are welcome.
การตอบกลับทั้งหมด (1)
Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode
Does the problem go away?