Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

I have only ever had Mozilla Thunderbird as of the 14th I have lost everything on my email page! Can you tell me what happened.

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย user01229325

more options

On the 14th (2 days ago) I went on to read my emails and "EVERYTHING" was gone! All my folders, drafts, messages sent, no messages received "EVERYTHING"! Is there anything I can do to retrieve anything! I'm so upset that all my pictures, special letters, everything "Gone"! Does anyone know what happened? Thank you!

On the 14th (2 days ago) I went on to read my emails and "EVERYTHING" was gone! All my folders, drafts, messages sent, no messages received "EVERYTHING"! Is there anything I can do to retrieve anything! I'm so upset that all my pictures, special letters, everything "Gone"! Does anyone know what happened? Thank you!

การตอบกลับทั้งหมด (1)

more options

Do you use CCleaner software? Their latest upgrade corrupted the Thunderbird profile.

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Using email for permanent storage is a very bad plan. If you insist on doing it at least create backups. It is a computer. Anything can and will happen.

https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data