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website section I use monthly comes up with symbols and cannot get information
Monthly I pull up Illinois Department of Revenue for municipal sales tax distribution. 2016 and all other older amounts come up gibberish and cannot pull up information I need. Checked with Illinois Revenue and site is working.
วิธีแก้ปัญหาที่เลือก
Is this information in a web page or in a PDF document?
If it is a web page, please see cor-el's earlier suggestions.
If it's a PDF document, try using a different viewer in Firefox or using an external application to view the PDF. This article has more information on how to change your PDF viewer setting: View PDF files in Firefox or choose another viewer.
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Can you attach a screenshot?
- http://en.wikipedia.org/wiki/Screenshot
- https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
- Use a compressed image type like PNG or JPG to save the screenshot
- Make sure that you do not exceed the maximum size of 1 MB
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove the Cookies" from websites that cause problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.
วิธีแก้ปัญหาที่เลือก
Is this information in a web page or in a PDF document?
If it is a web page, please see cor-el's earlier suggestions.
If it's a PDF document, try using a different viewer in Firefox or using an external application to view the PDF. This article has more information on how to change your PDF viewer setting: View PDF files in Firefox or choose another viewer.