Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Certain websites won't register and I keep having to register then as a first time user

  • 10 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by cor-el

Asks "is this a personal computer - register it" or a "public computer - don't register it". Even when I choose to register it, question comes back up next time I come to site.

Asks "is this a personal computer - register it" or a "public computer - don't register it". Even when I choose to register it, question comes back up next time I come to site.

All Replies (10)

That type of saved "data" is usually saved in a cookie for each website. Are you clearing your cookies when you close Firefox? Or do you have a "security" or "cleaning" program installed that automatically deletes cookies?

No, the box "clear cookies when you leave firefox" is unchecked and I am not aware of any program running on my pc that clears cookies. I don't have the problem with Avant or explorer. It happens with my secure sites with logins.

Create an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.

That didn't work either. I entered several different sites and they still keep asking me if I want to register the site.

Does it work during the current Firefox session?


Make sure that you do not run Firefox in permanent Private Browsing mode.

  • https://support.mozilla.com/kb/Private+Browsing
  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Permanent Private Browsing mode"

Permanent Private Browsing is unchecked and it happens during the same session. I logout of my bank site and then try and log back in, I get the same message asking me to register the site, which I say yes to.

Did you create an allow exception for those sites?


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Help > Troubleshooting Information > Profile Directory: Open Containing Folder

Deleting the file took care of the problem. Thanks!!