Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Having trouble with dropdown box for addresses not disappearing

  • 1 பதிலளி
  • 4 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by cor-el

joecarrl
joecarrl
more options

when I try to send out an e-mail. I enter the first letter of the address I want and the dropdown box comes down and I select the address I want and it goes into the address line BUT the dropdown box will not disappear. Help

when I try to send out an e-mail. I enter the first letter of the address I want and the dropdown box comes down and I select the address I want and it goes into the address line BUT the dropdown box will not disappear. Help

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also: