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"This content is not suppported by your handset" why not?
I wish to go to CBC TV - Dragons Den - Episode - 1. The above message blocks any further viewing. Google Chrome has no difficulty running this programme. Please suggest a solution other than changing browsers. Thank you rleb
Chosen solution
"This content is not suppported by your handset"
Curious why that website thinks you are using smart phone??
The "CBC Player" requires the Flash Player.
Per your More System Details you don't have Adobe Flash installed or it isn't enabled. Flash doesn't come with Firefox, but it does come with Chrome.
All Replies (9)
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
- On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
Please report back soon.
Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.
Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.
To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.
Computer is new, plugins appear to be up to date
Have you tried in Safe Mode?
Safe mode does not allow viewing of episode 1. The error msg is posted
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
- Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
- In the Firefox options window click the Advanced tab, then select "General".
- In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
- Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
Did this fix your problems? Please report back soon.
Graphics [intel] updated Problem persists
WebGL [after I promised to be careful] lists many items. I do not see a filter
Suluhisho teule
"This content is not suppported by your handset"
Curious why that website thinks you are using smart phone??
The "CBC Player" requires the Flash Player.
Per your More System Details you don't have Adobe Flash installed or it isn't enabled. Flash doesn't come with Firefox, but it does come with Chrome.
Thank you. Problem solved! rleb