Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Learn More

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Unable to sync or reset account

  • 3 svar
  • 1 har detta problem
  • 3 visningar
  • Senaste svar av mlabhard

mlabhard
mlabhard
more options

The password I have for sync in Firefox no longer works and there is no option to reset it. Please assist.

The password I have for sync in Firefox no longer works and there is no option to reset it. Please assist.
Bifogade skärmdumpar

Vald lösning

It turns out Firefox wanted my Firefox master password first, before giving me the screen to enter my Firefox account password. Very confusing! I would have thought that it would need one or the other. Why both?

Läs svaret i sitt sammanhang 👍 0

Alla svar (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In case of issues, try to login to the Mozilla Account via this website using the email address and password.

See also:

Ändrad av cor-el

mlabhard
mlabhard Frågans ägare
more options

I cannot login to my Mozilla account. There is no way to reset my password for sync. Notice in the attached screenshot that there is no signin for Sync. At the top it says my account is disconnected. When I try to re-connect it takes me to a screen (see second attached) that has a signin button but no password reset button, and my password no longer works.

Ändrad av mlabhard

mlabhard
mlabhard Frågans ägare
more options

Vald lösning

It turns out Firefox wanted my Firefox master password first, before giving me the screen to enter my Firefox account password. Very confusing! I would have thought that it would need one or the other. Why both?