Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Learn More

Firefox crashes

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga knorretje

more options

Why dont you write in normal english. what info do you need. I am unable to open Firefox, at all. I am thinking of moving to google chrome.

Why dont you write in normal english. what info do you need. I am unable to open Firefox, at all. I am thinking of moving to google chrome.

Krejt Përgjigjet (1)

more options

Hello ashtree,
Since a few days we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem


If you do not have Rapport, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes
or http://kb.mozillazine.org/Firefox_crashes