Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Learn More

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

TB 'not responding' since last update

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga Wayne Mery

hllktlhndd
hllktlhndd
more options

i have tried start in safe-mode windows, disable all addons, disable antivirus, uninstall-delete all personal data (Users/appdata in windows) and install again. the problem continues. Only works when TB in OFFLINE mode or PC not connect to network. When i connect to internet or disable OFFLINE mod TB not responding again. i realized some problem about accounts then i have delete some account (gmail, aol, yahoo). Its works fine only outlook and hotmail accounts. But now i couldnt adding new account because when i open 'Create New Account' window TB again not responding. And there is no information about this situation in Help>Troubleshooting Information

Here i copied tecnical information from Help>Troubleshooting Information 

 Application Basics

   Name: Thunderbird
   Version: 52.8.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180516145259
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-06631d1c-5b49-47d0-a9b2-cae260180510 (10.05.2018)
   https://crash-stats.mozilla.com/report/index/bp-49a0f2e8-ce3e-4078-b1cd-bb4ed0171231 (31.12.2017)

 Extensions
   Lightning, 5.4.8, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     extensions.lastAppVersion: 52.8.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 6ea5d8a1-3882-4e24-b381-1549068ccc7
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1528750865
     places.history.expiration.transient_current_max_pages: 122334
     security.sandbox.content.tempDirSuffix: {b579370c-d1f9-470a-bedb-99e27e705491}

 Graphics

     GPU #1
     Description: Intel(R) HD Graphics 620
     Vendor ID: 0x8086
     Device ID: 0x5916
     RAM: Unknown
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 22.20.16.4815
     Driver Date: 9-26-2017

     GPU #2
     Description: NVIDIA GeForce 940MX
     Vendor ID: 0x10de
     Device ID: 0x134d
     RAM: 4096
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll
     Driver Version: 23.21.13.8875
     Driver Date: 12-20-2017

     Features
     Direct2D: false
     DirectWrite: true (10.0.17134.1)
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6
i have tried start in safe-mode windows, disable all addons, disable antivirus, uninstall-delete all personal data (Users/appdata in windows) and install again. the problem continues. Only works when TB in OFFLINE mode or PC not connect to network. When i connect to internet or disable OFFLINE mod TB not responding again. i realized some problem about accounts then i have delete some account (gmail, aol, yahoo). Its works fine only outlook and hotmail accounts. But now i couldnt adding new account because when i open 'Create New Account' window TB again not responding. And there is no information about this situation in Help>Troubleshooting Information Here i copied tecnical information from Help>Troubleshooting Information Application Basics Name: Thunderbird Version: 52.8.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Profile Folder: Open Folder (Local drive) Application Build ID: 20180516145259 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports https://crash-stats.mozilla.com/report/index/bp-06631d1c-5b49-47d0-a9b2-cae260180510 (10.05.2018) https://crash-stats.mozilla.com/report/index/bp-49a0f2e8-ce3e-4078-b1cd-bb4ed0171231 (31.12.2017) Extensions Lightning, 5.4.8, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 extensions.lastAppVersion: 52.8.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 6ea5d8a1-3882-4e24-b381-1549068ccc7 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1528750865 places.history.expiration.transient_current_max_pages: 122334 security.sandbox.content.tempDirSuffix: {b579370c-d1f9-470a-bedb-99e27e705491} Graphics GPU #1 Description: Intel(R) HD Graphics 620 Vendor ID: 0x8086 Device ID: 0x5916 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 22.20.16.4815 Driver Date: 9-26-2017 GPU #2 Description: NVIDIA GeForce 940MX Vendor ID: 0x10de Device ID: 0x134d RAM: 4096 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll Driver Version: 23.21.13.8875 Driver Date: 12-20-2017 Features Direct2D: false DirectWrite: true (10.0.17134.1) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

Ndryshuar nga hllktlhndd

Zgjidhje e zgjedhur

Please try beta http://www.mozilla.org/en-US/thunderbird/channel/

Lexojeni këtë përgjigje brenda kontekstit 👍 1

Krejt Përgjigjet (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Zgjidhja e Zgjedhur

Please try beta http://www.mozilla.org/en-US/thunderbird/channel/