Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All of my hotkeys are disabled

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

more options

All of my hotkeys are show as disabled (keyword is "show") Some of them are not active such as Ctrl-Shift-H(show the History), but some are still active such as Ctrl-T(Open new tab). However they all show up on the pulldowns as disabled (grayed out).

All of my hotkeys are show as disabled (keyword is "show") Some of them are not active such as Ctrl-Shift-H(show the History), but some are still active such as Ctrl-T(Open new tab). However they all show up on the pulldowns as disabled (grayed out).

All Replies (3)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

You can check for problems with preferences.

Delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js.

more options

Cor-el, I just tried the Safe Mode. No joy. I tried the removing the user.js file. No joy. I tried Resetting the preferences. Still no joy. These all seemed like good ideas, do you have anymore?

more options

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

if possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then try to create a new profile.

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.