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Can't setup Sync on Windows

ahmedkhalaf
ahmedkhalaf
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I setup a new Sync account.

Then I followed this to get the key to sync the other device. (https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync#w_get-the-code-on-another-computer)

The problem is I don't see "Setup Sync" when I click the Firefox button.

I am using firefox 21.0 on windows 7.

Thanks.

I setup a new Sync account. Then I followed this to get the key to sync the other device. (https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync#w_get-the-code-on-another-computer) The problem is I don't see "Setup Sync" when I click the Firefox button. I am using firefox 21.0 on windows 7. Thanks.

All Replies (3)

philipp
philipp
  • Moderator
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hello ahmed, if the button does not appear, then go into firefox > options > sync in order to start the pairing of the device.

the-edmeister
the-edmeister
  • Moderator
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Should be just above Exit in the Firefox menu.

When Sync has been set up that menu item changes to Sync Now.

ahmedkhalaf
ahmedkhalaf Question owner
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OK. But when I choose "Pair a Device", it says the key is incorrect, although they are the same 12 characters generated on the other device. Any suggestions?

Modified by ahmedkhalaf