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"Firefox has stopped working" whenever I open it.

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  • 52 have this problem
  • 4 views
  • Last reply by cor-el

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Today I tried to use firefox for the first time in a few months (as chrome wasn't working for something). When I opened it, the Windows "Firefox has stopped working", "Check online for a solution and close the program" or "Close the program" window pops up. It pops up before the firefox window even opens or anything. I reinstalled the newest version and it is still doing it. Can anyone help? Thanks!

Today I tried to use firefox for the first time in a few months (as chrome wasn't working for something). When I opened it, the Windows "Firefox has stopped working", "Check online for a solution and close the program" or "Close the program" window pops up. It pops up before the firefox window even opens or anything. I reinstalled the newest version and it is still doing it. Can anyone help? Thanks!

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Try Restart Firefox in Safe Mode and check it again.

see also in your Firewall must reconfigure : http://kb.mozillazine.org/Firewalls


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

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