Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Don't know account name or password

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by ClydeMac

more options

I am trying to set up Sync between my two computers and a newly acquired Droid X Phone. I tried to set up a new account but when I entered my email address it said it was already in use. Tried to log in to existing account but I don't remember the account name or password. Apparently I must have tried to set up Sync a while ago but didn't finish.

Where do I go from here? Thanks Clyde McNeilly

I am trying to set up Sync between my two computers and a newly acquired Droid X Phone. I tried to set up a new account but when I entered my email address it said it was already in use. Tried to log in to existing account but I don't remember the account name or password. Apparently I must have tried to set up Sync a while ago but didn't finish. Where do I go from here? Thanks Clyde McNeilly

All Replies (2)

more options

Try this on both your computers, unless you remember which one you initially used to set up Sync.

Firefox button (or Tools menu item) > Options > Security
hit the Saved Passwords button, then hit Show Passwords - look at the top of that list for chrome://weave(MozillaServicesPassword) and underneath the (MozillaServicesEncyrptionPassphrase)

That is the information you need for setting up an additional device.

more options

Thanks, but I couldn't click on Show Passwords because it was not highlighted. Clyde McNeilly