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Mozilla when open do not repond and thus freezes my computer entirely!

  • 2 replies
  • 12 have this problem
  • 6 views
  • Last reply by Chris Ilias

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Mozilla has tendency not to respond to my commands and becomes white completely writing NOT RESPONDINGeach time i went on internet.It also freezes my computer.i can't even click on start & affect the pc.Does the pro has bugs or what?

This happened

Every time Firefox opened

== Two months ago

Mozilla has tendency not to respond to my commands and becomes white completely writing '' NOT RESPONDING''each time i went on internet.It also freezes my computer.i can't even click on start & affect the pc.Does the pro has bugs or what? == This happened == Every time Firefox opened == Two months ago

All Replies (2)

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Go to Help > Troubleshooting Information, click on Copy all to Clipboard, then open a reply to this post, and go to Edit > Paste.

That information should give a much better idea of your Firefox installation information.

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I just upgraded to Firefox 3.6.8 and my computer crashes/freezes every time I open it so I have to restart my computer. I obviously need help.