Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Completely lost Thunderbird email after a reset

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by david

Brenda Nelson
Brenda Nelson
more options

After power outage, I had to reset my PC and Thunderbird is gone - says does not exist on this computer. Is there any way retrieve my emails ?

My PC is older and Windows 8. I do have a computer back up on an external hard drive.

Would my Tbird be there and how do I get back ?

After power outage, I had to reset my PC and Thunderbird is gone - says does not exist on this computer. Is there any way retrieve my emails ? My PC is older and Windows 8. I do have a computer back up on an external hard drive. Would my Tbird be there and how do I get back ?

All Replies (1)

david
david
  • Top 10 Contributor
more options

look for a folder named Thunderbird. It should be in the c:\users\<yourid>\appdata\roaming folder. That is everything you need. - install thunderbird and exit - copy that Thunderbird folder to c:\users\<appdata\roaming to overwrite existing Thunderbird folder - restart thunderbird </p>

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.