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Folder Containing Messages Displays as Empty

  • 5 replies
  • 2 have this problem
  • 4 views
  • Last reply by MikeA01730

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Hi,

I have a folder that receives messages from manually dragging messages into it or from filter rules. Previously the folder showed lots of messages but now it displays as empty. However when I display the properties of the folder (screen shot attached) I see 4445 messages and 254 MB on disk. When I look at the folder file the size is 266,023,603. If I click Repair Folder nothing happens. I checked the filters in msgFilterRules and the only actions for that folder are "Move to folder" and "Mark read".

How can I get the messages in the folder to display correctly?

Thanks, Mike

Hi, I have a folder that receives messages from manually dragging messages into it or from filter rules. Previously the folder showed lots of messages but now it displays as empty. However when I display the properties of the folder (screen shot attached) I see 4445 messages and 254 MB on disk. When I look at the folder file the size is 266,023,603. If I click Repair Folder nothing happens. I checked the filters in msgFilterRules and the only actions for that folder are "Move to folder" and "Mark read". How can I get the messages in the folder to display correctly? Thanks, Mike
Attached screenshots

Chosen solution

I fixed it. I made a new folder, searched for all messages in the bad folder with length > 0, moved those messages to the new folder, adjusted the filter to go to the new folder, deleted the bad folder, and renamed the new folder to the bad folder name.

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All Replies (5)

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What happens if you try to copy a message from the troubled folder to a different folder? Does the message show up with it's contents in the different folder?

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The folder is displayed as empty so there's nothing there to copy. If I drag a message into it it disappears too.

When I look at folder properties it shows 4453 messages, up from 4445 before. I assume the increase is from filter rules.

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Also if I right click on the folder, select Search Messages, and search for something I know is there it works: I see a list of matching messages. If I double click on a message it's displayed correctly.

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Chosen Solution

I fixed it. I made a new folder, searched for all messages in the bad folder with length > 0, moved those messages to the new folder, adjusted the filter to go to the new folder, deleted the bad folder, and renamed the new folder to the bad folder name.

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The fix in the previous post did work. However the problem just recurred with a different folder.

Exact same symptoms. A folder that had 5083 messages displayed only 6 messages from 7/14 on. The exact repair method I described on 7/8 worked. I may have made some filter changes around that time to filters that moved messages to this folder to now move and mark them as read but I'm not sure. Otherwise I have no idea what's triggering this.

I'm glad I know how to repair this but have no idea how to make it stop happening. Any ideas?