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not aware of password existence

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  • 0 have this problem
  • 6 views
  • Last reply by cor-el

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In the security part of my Firefox account there is a password that is different from my account login password. I don't know it and don't remember entering it. Apparently it is very important if I have to reset my information. How can I fix this without loosing any data? Thank You

In the security part of my Firefox account there is a password that is different from my account login password. I don't know it and don't remember entering it. Apparently it is very important if I have to reset my information. How can I fix this without loosing any data? Thank You

All Replies (2)

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There is only one password that you created to log to firefox accounts. So where are you seeing this at cause I don't see what your referring to when I look there.

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Can you attach a screenshot?

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