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Username vs. Email Address

  • 1 reply
  • 0 have this problem
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  • Last reply by Toad-Hall

firefox1922
firefox1922
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Hi,

Apparently there's no way to get technical help other than posting to the community?

I just tried to sign into Thunderbird Support, and was informed that the system has changed to use Firefox logins. I went ahead and signed in with the email address I set up for Firefox Support years ago.

Now the problem is that I'm randomly assigned a username of firefox1922. I would like to change it to magicspeller, but it tells me another user already owns that username. I'm sure that user is I. Checking my password manager, I find that I have a login to Mozilla Support using the magicspeller username AS A LOGIN. The problem is that I cannot log in with magicspeller -- I have to use an email address. I don't know which email address I have associated with the magicspeller username; it was long ago.

What do I need to do to get an account using my magicspeller username?

I hope this makes sense. I appreciate any help anyone can offer me.

Hi, Apparently there's no way to get technical help other than posting to the community? I just tried to sign into Thunderbird Support, and was informed that the system has changed to use Firefox logins. I went ahead and signed in with the email address I set up for Firefox Support years ago. Now the problem is that I'm randomly assigned a username of firefox1922. I would like to change it to magicspeller, but it tells me another user already owns that username. I'm sure that user is I. Checking my password manager, I find that I have a login to Mozilla Support using the magicspeller username AS A LOGIN. The problem is that I cannot log in with magicspeller -- I have to use an email address. I don't know which email address I have associated with the magicspeller username; it was long ago. What do I need to do to get an account using my magicspeller username? I hope this makes sense. I appreciate any help anyone can offer me.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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This is a link to the old 'magicspeller' profile https://support.mozilla.org/en-US/user/magicspeller

Use that link and try to see if it allows access for you to Edit the Profile. eg: name = Oldmagicspeller

Then in new profile try to use name as 'magicspeller'

Not sure if it will allow access to the old one but worth a try.