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I cannot sign in under my Mozilla account

  • 3 replies
  • 1 has this problem
  • 19 views
  • Last reply by david

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I cannot sign in under my account and it has created a new account

I cannot sign in under my account and it has created a new account

All Replies (3)

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We need more information. What account are you referencing? And what is the new account? Thanks.

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I had an account for many years called Hughmoz and now I have an an account using my name and it has a no 2 after the name. I would like my original account back. This website is infuriatingly all over the place.

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This seems to be an issue to pursue with your email provider.