Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

access outlook mail with thudnerbird

  • 5 replies
  • 1 has this problem
  • 25 views
  • Last reply by david

more options

Hi, I am trying to access my outlook mail using thunderbird. My organisation uses 2 step verification. I have been using this with thunderbird in the last 2 years. They have now shut down the pop and imap servers, claiming it does not support 2 step verification. The message I get is "user is authenticated but not connected".

Is there a way to continue to access my outlook account using thunderbird. BC

Hi, I am trying to access my outlook mail using thunderbird. My organisation uses 2 step verification. I have been using this with thunderbird in the last 2 years. They have now shut down the pop and imap servers, claiming it does not support 2 step verification. The message I get is "user is authenticated but not connected". Is there a way to continue to access my outlook account using thunderbird. BC

Chosen solution

Since you state that POP and IMAP are shut down, I infer this is an Exchange account. There are two addons, Exquilla or Owl, that support Exchange email. Neither is free, but neither is expensive.

Read this answer in context 👍 0

All Replies (5)

more options

Chosen Solution

Since you state that POP and IMAP are shut down, I infer this is an Exchange account. There are two addons, Exquilla or Owl, that support Exchange email. Neither is free, but neither is expensive.

more options

POP and IMAP support 2-step verification, if an app password is used in the mail app instead of the regular account password.

more options

hi sfhowes, thanks for your reply. Yes, you are correct, I have indeed been using 2 step verification for well over a year now and it worked great. the issue is that the organisation shut the pop and imap servers off so I cannot continue to access email the way I have been.

more options

Thanks David, I loaded Exquilla and it basically knew what was going on straight away. Asked my to log in and put in a verification code and it worked. It did cost a little bit but not much and worth it to keep using TBird and not use outlook! Thanks, this was as simple a solution I could have hoped for.

Modified by bctdf001

more options

I'm pleased it worked for you. I have used Exquilla and been very pleased with it. Please now mark this closed. Thank you.