Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sorry. We’ve locked your account.

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by McCoy

more options

I GET THE FOLLOWING ERROR MESSAGE:

The confirmation email we sent to ****@****** was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

I NEED MY ACCOUNT TO BE UNLOCKED. MY EMAIL ADDRESS IS THE SAME AS FOR THIS FORUM.

I GET THE FOLLOWING ERROR MESSAGE: The confirmation email we sent to ****@****** was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account. I NEED MY ACCOUNT TO BE UNLOCKED. MY EMAIL ADDRESS IS THE SAME AS FOR THIS FORUM.

All Replies (1)

more options

Hello ffmh,

That must be so frustrating ......

Would you please take look at this (you'll have to scroll down some) :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq