Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to open app

more options

Cannot get app to open. Will not accept my password or user name

Cannot get app to open. Will not accept my password or user name

Chosen solution

Hi Shell58, Firefox for iOS does not require a password for you to open it. Let's try something simple like force-quitting the app.

  1. Double-tap the home button to bring up the application switcher.
  2. Scroll to the Firefox app.
  3. Swipe up the Firefox app.
Read this answer in context 👍 0

All Replies (2)

more options

Try to log in with your USERNAME.

more options

Chosen Solution

Hi Shell58, Firefox for iOS does not require a password for you to open it. Let's try something simple like force-quitting the app.

  1. Double-tap the home button to bring up the application switcher.
  2. Scroll to the Firefox app.
  3. Swipe up the Firefox app.