Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error: wrong user name or password when setting up new e-mail account

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by christ1

JohnB52
JohnB52
more options

I already have three e-mails set up. When I tried to add a Hotmail, GMX and gmail e-mail account the same thing happened. The set-up wizard seems to find the account and when I select "done" I get an error message "User name or password invalid" and "Configuration could not be verified - Is the user name or password wrong?" I have checked several times that I type the correct details for user name and password. I also know that these are correct since I can use them to access the e-mail account using a browser with the same details. Can anyone help please?

I already have three e-mails set up. When I tried to add a Hotmail, GMX and gmail e-mail account the same thing happened. The set-up wizard seems to find the account and when I select "done" I get an error message "User name or password invalid" and "Configuration could not be verified - Is the user name or password wrong?" I have checked several times that I type the correct details for user name and password. I also know that these are correct since I can use them to access the e-mail account using a browser with the same details. Can anyone help please?

All Replies (3)

Zenos
Zenos
more options

You may have a firewall, or other security software that is preventing a successful connection to the server to confirm your login.

JohnB52
JohnB52 Question owner
more options

Thanks

I use Windows Defender. I don't know what has changed to cause this to happen (I have three e-mail accounts successfully added to TB and working perfectly). What do I need to do to Defender to fix the problem and will this make my PC more vulnerable?

christ1
christ1
  • Top 10 Contributor
more options

Wrt Gmail, see https://support.google.com/accounts/answer/6009563