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All Thunderbird passwords disappeared. Trying to reinstall TB useless

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Thunderbird 38.4.0 on Ubuntu 14.04, kernel 3.13.0-74-generic (#118-Ubuntu SMP Thu Dec 17 22:52:10 UTC 2015), GNOME 3.8.4 (Ubuntu 2015-12-02)

This morning the passwords of all my email accounts disappeared. Starting TB, it opens correctly but can't send/receive any email. No error windows. Tried to remove+reinstall TB with Ubuntu Sw Center but no change. (The only unusual thing I did before this error was removing and reinstalling Firefox: is there any cause/effect relationship ?)

Going to TB Console, the first error is Timestamp: 09/01/2016 15:15:14 Error: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIPK11Token.initPassword] Source File: resource://gre/components/crypto-SDR.js Line: 85

Tried to search for a solution on the Internet but found nothing useful.

  • I have backup copy of all my email accounts' passwords*, but can't find any way to re-input them: Edit/Preferences/Security/Saved passwords gives an empty list. At the lower right of this window, just above "Close" button there is a white button (no text on it). No change clicking on it.

Never set up a master password.

Anyone can help ? Thank you

These the troubleshooting information


 Application Basics
   Name: Thunderbird
   Version: 38.4.0
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0
   Profile Directory: Open Directory
             (Local drive)
   Application Build ID: 20151125201005
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
   account4:
     INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
   account5:
     INCOMING: account5, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
   account8:
     INCOMING: account8, , (im) prpl-facebook, plain, 0
   account11:
     INCOMING: account11, , (imap) imap.fastwebnet.it:143, alwaysSTARTTLS, passwordEncrypted
     OUTGOING: smtp.fastwebnet.it:587, alwaysSTARTTLS, passwordEncrypted, true
   account13:
     INCOMING: account13, , (imap) imap.fastwebnet.it:143, alwaysSTARTTLS, passwordEncrypted
     OUTGOING: smtp.fastwebnet.it:587, alwaysSTARTTLS, passwordEncrypted, true
   account14:
     INCOMING: account14, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
     OUTGOING: mail.gmx.com:465, SSL, passwordCleartext, true
   account15:
     INCOMING: account15, , (nntp) powernews.libero.it:119, plain, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
 Extensions
   Manually sort folders, 1.1, true, tbsortfolders@xulforum.org
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.4.0
     font.size.variable.x-western: 12
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: ee54c89e-7bc3-4f22-83c3-f8afc8bf24b
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":true,…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1452291113
     places.history.expiration.transient_current_max_pages: 100966
     plugin.importedState: true
     plugin.soname.list:
     PRINT INFORMATION REMOVED, THEY ARE TOO LONG FOR ONE POST
 Graphics
     Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile
     Vendor ID: Intel Open Source Technology Center
     Device ID: Mesa DRI Intel(R) Ivybridge Mobile
     Driver Version: 3.0 Mesa 10.1.3
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: cairo
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.10
     4.10.10
     NSS
     3.19.2
Thunderbird 38.4.0 on Ubuntu 14.04, kernel 3.13.0-74-generic (#118-Ubuntu SMP Thu Dec 17 22:52:10 UTC 2015), GNOME 3.8.4 (Ubuntu 2015-12-02) This morning the passwords of all my email accounts disappeared. Starting TB, it opens correctly but can't send/receive any email. No error windows. Tried to remove+reinstall TB with Ubuntu Sw Center but no change. (The only unusual thing I did before this error was removing and reinstalling Firefox: is there any cause/effect relationship ?) Going to TB Console, the first error is Timestamp: 09/01/2016 15:15:14 Error: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIPK11Token.initPassword] Source File: resource://gre/components/crypto-SDR.js Line: 85 Tried to search for a solution on the Internet but found nothing useful. *I have backup copy of all my email accounts' passwords*, but can't find any way to re-input them: Edit/Preferences/Security/Saved passwords gives an empty list. At the lower right of this window, just above "Close" button there is a white button (no text on it). No change clicking on it. Never set up a master password. Anyone can help ? Thank you These the troubleshooting information Application Basics Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Directory: Open Directory (Local drive) Application Build ID: 20151125201005 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account5: INCOMING: account5, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account8: INCOMING: account8, , (im) prpl-facebook, plain, 0 account11: INCOMING: account11, , (imap) imap.fastwebnet.it:143, alwaysSTARTTLS, passwordEncrypted OUTGOING: smtp.fastwebnet.it:587, alwaysSTARTTLS, passwordEncrypted, true account13: INCOMING: account13, , (imap) imap.fastwebnet.it:143, alwaysSTARTTLS, passwordEncrypted OUTGOING: smtp.fastwebnet.it:587, alwaysSTARTTLS, passwordEncrypted, true account14: INCOMING: account14, , (pop3) pop.gmx.com:995, SSL, passwordCleartext OUTGOING: mail.gmx.com:465, SSL, passwordCleartext, true account15: INCOMING: account15, , (nntp) powernews.libero.it:119, plain, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true Extensions Manually sort folders, 1.1, true, tbsortfolders@xulforum.org Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.4.0 font.size.variable.x-western: 12 mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: ee54c89e-7bc3-4f22-83c3-f8afc8bf24b mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":true,… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1452291113 places.history.expiration.transient_current_max_pages: 100966 plugin.importedState: true plugin.soname.list: PRINT INFORMATION REMOVED, THEY ARE TOO LONG FOR ONE POST Graphics Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Ivybridge Mobile Driver Version: 3.0 Mesa 10.1.3 WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: cairo AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2

Chosen solution

SOLVED With a few test it was clearly a data (.thunderbird) issue, not an installation issue. So I restored (in another location) a backup of .thunderbird directory that I knew it was fine. With meld I compared old (working) and new (not working) directories. All suspects fell on cert8.db file, that was missing in the new (not working) directory. After restoring it everything restarted.

Always do backups.

Read this answer in context 👍 0

All Replies (4)

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In the previous post library version was incomplete. This is complete

Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS Util 3.19.2.1 3.19.2.1 NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC

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The print information is not only removed, I am grateful. It is a total waste.

Looking at that error. are you using signed mail? or encryption? S/Mime or one of the encryption add-ons. enigmail perhaps?

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No signed email, no encryption whatsoever. Just old plain email, unencrypted.

I hardly can find any cause/effect relationship, but something in the back of my mind tells me that the uninstall+reinstall of Firefox and the corresponding "Ubufox extensions for Firefox" has something to do with it. This has been made with Ubuntu Software Center.

In the same morning, but before this reinstallation, TB was working fine (I received some messages).

Thank you for your time.

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Chosen Solution

SOLVED With a few test it was clearly a data (.thunderbird) issue, not an installation issue. So I restored (in another location) a backup of .thunderbird directory that I knew it was fine. With meld I compared old (working) and new (not working) directories. All suspects fell on cert8.db file, that was missing in the new (not working) directory. After restoring it everything restarted.

Always do backups.