Got warning about trojan that could get bank info and to call 855-***-****, is this really you?
i got what looks like a warning from you or possibly a scam, not sure which. It says I might have a virus called "Browser.Hijacker.Spy/Trojan.BankPass-Download. It also has a dialogue box that pops up telling me the threats I might be facing and to click "OK" and call 855-***-****. I am concerned this really isn't from you and if I click ok I'll download the virus. Help!
Jack
edit: removed personal information for your protection. (philipp)
Modified by philipp
Chosen solution
If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.
- Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
- Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.
All Replies (4)
Hi
I can confirm that this is not from Mozilla and I suggest that you do not click OK.
I strongly recommend that you read and follow the guidance in this article.
I hope this helps, but if not please come back here and we will look into a different solution for you.
. Whenever you get a message / popup like that;
DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !
Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.
You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery
Help us safeguard Mozilla’s trademarks by reporting misuse {web link}
Chosen Solution
If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.
- Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
- Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.
Thank you!