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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

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Contents of 'last crash' file:1439558038

Uninstalling and loading the latest version still produces an instant crash.

Contents of 'last crash' file:1439558038 Uninstalling and loading the latest version still produces an instant crash.

All Replies (3)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Your response assumes a Windows machine, mine is a MacBookPro running OS X Yosemite 10.10.4.

However the problem appears to have gone away as suddenly as it came! This morning Firefox opened normally with a recovery page. I declined the recovery and started a new session without problem.

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Good to hear. But please check for crash reports.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29