Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird updated to a new version. don't know my log in info. It says it will send to my email address, but I cannot get into see my emails to receive

retired2014
retired2014
more options

I have had Thunderbird email for many years. A new version was downloaded. When I restarted my computer, I could no longer access my email account. I don't know what my sign in information is as it's been probably 9 years. It says it will send it to me at my email address, but I cannot access my account. I tried requesting it with my Gmail account but did not get any response.

I have had Thunderbird email for many years. A new version was downloaded. When I restarted my computer, I could no longer access my email account. I don't know what my sign in information is as it's been probably 9 years. It says it will send it to me at my email address, but I cannot access my account. I tried requesting it with my Gmail account but did not get any response.

All Replies (1)

user01229325
user01229325
more options

No one here knows your log in info either. That is between you and your email provider. Most providers have a password reset function on their email help page.

You need to work with your provider to get your log in fixed and working.