Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

For about the past month, I am unable to access PDF documents (e.g., statements) from some websites. I have tried disabling pop-up blockers with no success. This is a new problem in Firefox.

  • 5 ответов
  • 2 имеют эту проблему
  • 1 просмотр
  • Последний ответ от cor-el

more options

Please provide a fix for the issue - thanks!

Please provide a fix for the issue - thanks!

Все ответы (5)

more options

How can we reproduce this issue?

Полезно?

more options

TyDraniu said

How can we reproduce this issue?

Yes, show us what happens when you try to access a pdf. Test on this site. https://www.irs.gov/downloads/irs-pdf

Изменено jonzn4SUSE

Полезно?

more options

The IRS PDF links all open easily on Firefox. The problem is unique to some websites only. For example, when I try to sign into one website, I get this:


"The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies."

The same site opens in Safari, just not in Firefox. This was not a case a few weeks ago.

Полезно?

more options

You come here for help, but you give us nothing. Good luck... Jones out!

Полезно?

more options

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.