Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Thunderbird will not connect to IMAP mail server except via VPN

  • 7 ответов
  • 0 имеют эту проблему
  • Последний ответ от Googlethunderbird

more options

Since yesterday, Thunderbird will not connect to my TalkTalk IMAP mail server unless I switch on a VPN. This is inconvenient. I have no problems accessing my emails through TalkTalk's online mail service, which doesn't happen when the server is down.

Since yesterday, Thunderbird will not connect to my TalkTalk IMAP mail server unless I switch on a VPN. This is inconvenient. I have no problems accessing my emails through TalkTalk's online mail service, which doesn't happen when the server is down.

Выбранное решение

Hello there


Could you please send us a copy of your talk talk account settings? Also do the settings for outgoing mail include your SMTP settings from Thunderbird? This is a long explanation for this topic. Would you like us to inspect both email settings of both email programs if you can send this? Thank you kindly. This is to look into your problem for a solution within Thunderbird.

https://support.mozilla.org/en-US/kb/how-to-make-screenshots


Greetings Firefox volunteer

Прочитайте этот ответ в контексте 👍 0

Все ответы (7)

more options

Hello there We have read the question We try to help


Your connections to your server that you are obviously using for your Thunderbird email business will be from Thunderbird itself. Your settings for this are a firewall or your antivirus program and whether VPN settings themselves for this connection or with your SMTP configuration for outgoing internet traffic will not be as they should be today. Please look up the disruptive topic for a moment. Configure yourself what it would be? If you think you have a disturbing add-on or extension, you can boot into trouble shoot mode for Thunderbird. If not, it could be other software. Check whether you can do this with the add-ons disabled and find the disturbing piece of software add-on in this way and delete it.


Greetings Firefox volunteer

Изменено Googlethunderbird

Полезно?

more options

Hello there


https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

VPN services bypass your and some settings directly to reach their destinations. Your pre-existing configuration is bypassed by directly using your VPN software.

Greetings Firefox volunteer

Изменено Googlethunderbird

Полезно?

more options

Hello there


If you have any reports from your software about erroneous internet traffic on your desktop or monitor with your server, please send them to us and we can help you with this.


Greetings Firefox volunteer

Полезно?

more options

Thanks for the replies. My firewall is configured to allow Thunderbird access. Its history also does not show that it has blocked any access attempts by Thunderbird. I have no add-ons, and running Thunderbird in Troubleshoot Mode makes no difference. The only error messages from Thunderbird (in Activity Manager) read "failed to connect with server imap.dsl.pipex.com." No other software is generating error messages.

Изменено w.spencer

Полезно?

more options

Выбранное решение

Hello there


Could you please send us a copy of your talk talk account settings? Also do the settings for outgoing mail include your SMTP settings from Thunderbird? This is a long explanation for this topic. Would you like us to inspect both email settings of both email programs if you can send this? Thank you kindly. This is to look into your problem for a solution within Thunderbird.

https://support.mozilla.org/en-US/kb/how-to-make-screenshots


Greetings Firefox volunteer

Изменено Googlethunderbird

Полезно?

more options

The problem has now been resolved. I'm not sure how, and yet it has!

Изменено w.spencer

Полезно?

more options

Hello there

Okay, your settings are suddenly okay? have they been reset to their default values? Or was it the VPN doing its job again? Oke , thank you for using Thunderbird.

In exceptional cases, troubleshoot mode still has an effect afterwards.


Greetings Firefox volunteer

Изменено Googlethunderbird

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.