Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Sorry. We’ve locked your account. The confirmation email we sent to ******** was returned and we’ve locked your account to protect your Firefox data

  • 2 ответа
  • 4 имеют эту проблему
  • 1 просмотр
  • Последний ответ от Tony

q07c95
q07c95
more options

couldnt log in "Sorry. We’ve locked your account. The confirmation email we sent to ******** was returned and we’ve locked your account to protect your Firefox data"

couldnt log in "Sorry. We’ve locked your account. The confirmation email we sent to ******** was returned and we’ve locked your account to protect your Firefox data"
Приложенные скриншоты

Все ответы (2)

McCoy
McCoy
more options

Hello 907c95,

That must be frustrating ....

Would you please take a look at this article and scroll down to :

" You have received a message that your account has been locked "

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

Tony
Tony
more options

I have the same problem. The link only says to wait 24 hours which did not help. It’s been many months and still getting “Sorry. We’ve locked your account.”