Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

"Please enter your master password." message keeps appearing for no reason. Can you help

  • 2 ответа
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от Mansfield Kingsmiller

more options

I am using Monzilla Firefox Quantum 66.0.3 64 bit, running on Windows 10 Desktop.

For the past few weeks I have noticed that "Please enter your master password." message box appears soon as I use this web browser.

I am not using any web pages which require my password so theres no need for this message box. And when I run web pages which require my password, then as normal "Please enter your master password." message box appears, so at this point there is two of these messages !

I have tried uninstalling Firefox and then reinstalling from your website but the "fault" is still there.

The only option which works is to uncheck the box in Tools, Options, "Use master password"

I am using Monzilla Firefox Quantum 66.0.3 64 bit, running on Windows 10 Desktop. For the past few weeks I have noticed that "Please enter your master password." message box appears soon as I use this web browser. I am not using any web pages which require my password so theres no need for this message box. And when I run web pages which require my password, then as normal "Please enter your master password." message box appears, so at this point there is two of these messages ! I have tried uninstalling Firefox and then reinstalling from your website but the "fault" is still there. The only option which works is to uncheck the box in Tools, Options, "Use master password"
Приложенные скриншоты

Выбранное решение

hello, this is due to your avast antivirus software importing certificates into firefox in order to intercept your web traffic.

this will be fixed in an upcoming firefox version (bug 1541927), but you might want to consider removing avast and relying on the built in defences of windows 10 instead anyway...

Прочитайте этот ответ в контексте 👍 0

Все ответы (2)

more options

Выбранное решение

hello, this is due to your avast antivirus software importing certificates into firefox in order to intercept your web traffic.

this will be fixed in an upcoming firefox version (bug 1541927), but you might want to consider removing avast and relying on the built in defences of windows 10 instead anyway...

more options

Many thanks for your help and quick response.

I will try as you suggest removing Avast.

Kind Regards ..