Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

64bit Thunderbird crashes when using "Send to -> Mail recipient" context menu option in Windows

  • 4 ответа
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от tobsh

tobsh
tobsh
more options

When attempting to send a file from Windows explorer using the context menu option "Send to -> Mail recipient" (Thunderbird is the default mail program), Thunderbird crashes without protest, i.e. without even opening an error report. After starting it again, it also does not realize it was not closed normally. Composing a message and attaching the file in Thunderbird works without issue.

Diagnostics info: https://pastebin.com/VWmxNMg1

This issue first came up after upgrading to Thunderbird 60.0 (64-bit).

When attempting to send a file from Windows explorer using the context menu option "Send to -> Mail recipient" (Thunderbird is the default mail program), Thunderbird crashes without protest, i.e. without even opening an error report. After starting it again, it also does not realize it was not closed normally. Composing a message and attaching the file in Thunderbird works without issue. Diagnostics info: https://pastebin.com/VWmxNMg1 This issue first came up after upgrading to Thunderbird 60.0 (64-bit).

Изменено Wayne Mery

Выбранное решение

Hi Wayne,

thanks for the reply. After trying out 52.9.1 (which does not experience the crash), I tried the 32-bit version of 60.0 and it does also not crash.

Thus, my problem is solved since I might as well use the 32-bit version, but this is probably of interest for the developers that the 64-bit version crashes in this scenario.

I'll mark this as solved.

Прочитайте этот ответ в контексте 👍 0

Все ответы (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Do you see the same crashes if enigmail is disabled? or for that matter any of your add-ons. (use the restart option on the help menu to disable all add-ons.

Whilst enigmail has been updated for Thunderbird 60, I understand the changes were quite significant, so it might be the source of the crash. Having said that. I have seen it occur in Windows. A crash exactly as you describe, but only on the odd occasion. Not every time.

tobsh
tobsh Задавший вопрос
more options

Hi and thanks for the reply. Unfortunately, the behavior is reproducably the same in safe mode.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

tobsh,

Have you been able to gather more information?

If not, does the same crash happen if you use version 52.9.1?

tobsh
tobsh Задавший вопрос
more options

Выбранное решение

Hi Wayne,

thanks for the reply. After trying out 52.9.1 (which does not experience the crash), I tried the 32-bit version of 60.0 and it does also not crash.

Thus, my problem is solved since I might as well use the 32-bit version, but this is probably of interest for the developers that the 64-bit version crashes in this scenario.

I'll mark this as solved.