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Firefox crashes
every time i open the browser, it crashes after 2-3 minutes. i have tried running it in safe mode but it still keeps crashing.
Все ответы (5)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.
here you go:
bp-69fb17af-7c77-4ab2-b77c-cf9362161211
11.12.2016. 10:00
bp-1e076b9f-5f1e-4f60-9234-7a8d42161211
11.12.2016. 9:32
bp-d1cc27ef-961a-40f0-91d9-d4d562161211
11.12.2016. 9:30
bp-11fcb72c-b80b-4f2c-80c2-0b6ad2161210
10.12.2016. 20:56
bp-88e289b4-cc5e-43ac-8110-57a162161210
10.12.2016. 17:36
bp-f858dfe0-b3f8-42f7-83bf-8d1c42161210
10.12.2016. 16:55
bp-dd88c328-1509-4f60-afc5-67cba2161210
10.12.2016. 16:32
bp-9f9b2e56-5237-42be-8f74-368922161210
10.12.2016. 16:27
bp-71eda760-4c41-4062-b0e3-0be3a2161210
10.12.2016. 16:07
bp-2b91f8e2-8c2d-423d-9bb0-adf2b2161210
10.12.2016. 16:06
bp-ba7e1ed0-bba7-4bb1-832c-a8b552161210
10.12.2016. 16:05
92068697-bd1f-427b-bbfc-731f4427ff94
10.12.2016. 16:04
bp-77a60d72-2520-4270-9114-e3eeb2161210
10.12.2016. 15:59
have you had the chance to look at the crash report?
bp-69fb17af-7c77-4ab2-b77c-cf9362161211
11.12.2016. 10:00
bp-1e076b9f-5f1e-4f60-9234-7a8d42161211
11.12.2016. 9:32
bp-d1cc27ef-961a-40f0-91d9-d4d562161211
11.12.2016. 9:30
bp-11fcb72c-b80b-4f2c-80c2-0b6ad2161210
10.12.2016. 20:56
bp-88e289b4-cc5e-43ac-8110-57a162161210
10.12.2016. 17:36
bp-f858dfe0-b3f8-42f7-83bf-8d1c42161210
10.12.2016. 16:55
bp-dd88c328-1509-4f60-afc5-67cba2161210
10.12.2016. 16:32
bp-9f9b2e56-5237-42be-8f74-368922161210
10.12.2016. 16:27
bp-71eda760-4c41-4062-b0e3-0be3a2161210
10.12.2016. 16:07
bp-2b91f8e2-8c2d-423d-9bb0-adf2b2161210
10.12.2016. 16:06
bp-ba7e1ed0-bba7-4bb1-832c-a8b552161210
10.12.2016. 16:05
92068697-bd1f-427b-bbfc-731f4427ff94
10.12.2016. 16:04
bp-77a60d72-2520-4270-9114-e3eeb2161210
10.12.2016. 15:59
Attention Sumo's all reports show; Build Architecture Info: AuthenticAMD family 20 model 2 stepping 0 | 2 Warning:Possible AMD CPU bug related crash report
bp-69fb17af-7c77-4ab2-b77c-cf9362161211
Signature: jit | CORRUPT_CODE
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver
This is for Sumo's Related Bugs 1279590 NEW --- Crash in jit | CORRUPT_CODE +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-1e076b9f-5f1e-4f60-9234-7a8d42161211
Signature: mozilla::FrameLayerBuilder::RecomputeVisibilityForItems +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-d1cc27ef-961a-40f0-91d9-d4d562161211
Signature: js::RegExpShared::execute
Attention Sumo's there are 6 related bug reports
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
+++++++++++++++++++++++++++++++++++++++++++++++
bp-11fcb72c-b80b-4f2c-80c2-0b6ad2161210
Signature: jit | CORRUPT_CODE
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
This is for Sumo's Related Bugs 1279590 NEW --- Crash in jit | CORRUPT_CODE +++++++++++++++++++++++++++++++++++++++++++++ bp-88e289b4-cc5e-43ac-8110-57a162161210
Signature: InvalidArrayIndex_CRASH | nsMultiplexInputStream::Read
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
++++++++++++++++++++++++++++++++++++++++++++++
bp-f858dfe0-b3f8-42f7-83bf-8d1c42161210
Signature: js::jit::JitcodeGlobalTable::markIteratively
hydradmh.dll = ATI Technologies
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
I called for more help. Please check the link I posted above.