Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

After 2 min u-tube hangs & Firefox crashes. Win 7, Firef 42, latest Flash & Java. I Refreshed, cleared cache,disabled hdware accel & Shockw protection. No joy

  • 1 ответ
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от alex_mayorga

more options

I have a desktop with Windows 7, Norton, Firefox 42, Thunderbird, Flashplayer 19.0.0.245 NPAPI and Java 8. I never had a problem with YouTube till early Nov. ’15. (I don’t know if that coincides with the upgrade to 42.) Youtube opens and loads fine and plays perfectly for 2+ minutes before starting to hang and gets worse and finally freezes - and I get the ‘Firefox crashed’ notice. I’ve spent ~20 hrs trying online suggestions with no change, let alone improvement. That includes: unchecking Shockwave Flash Protection and hardware acceleration; disabling all add-ons; clearing history, cache and cookies; refreshing Firefox; downloading Firefox 42 again. I rebooted after these changes. Things I’ve NOT tried: I couldn’t get Firefox to go into Safe Mode; I’ve not downloaded other browsers; people online mentioned updating drivers, installing Media Feature Pack; possible firewall interference. I’ve been to places in my computer I never knew existed (and don’t understand). I’m 79 and didn’t want to spend my Golden Years this way! I don’t want to, but am considering reverting to Firefox 41.0.2. (My wife, on the other hand, has Firefox 42 with no Youtube issues…) Please help.

I have a desktop with Windows 7, Norton, Firefox 42, Thunderbird, Flashplayer 19.0.0.245 NPAPI and Java 8. I never had a problem with YouTube till early Nov. ’15. (I don’t know if that coincides with the upgrade to 42.) Youtube opens and loads fine and plays perfectly for 2+ minutes before starting to hang and gets worse and finally freezes - and I get the ‘Firefox crashed’ notice. I’ve spent ~20 hrs trying online suggestions with no change, let alone improvement. That includes: unchecking Shockwave Flash Protection and hardware acceleration; disabling all add-ons; clearing history, cache and cookies; refreshing Firefox; downloading Firefox 42 again. I rebooted after these changes. Things I’ve NOT tried: I couldn’t get Firefox to go into Safe Mode; I’ve not downloaded other browsers; people online mentioned updating drivers, installing Media Feature Pack; possible firewall interference. I’ve been to places in my computer I never knew existed (and don’t understand). I’m 79 and didn’t want to spend my Golden Years this way! I don’t want to, but am considering reverting to Firefox 41.0.2. (My wife, on the other hand, has Firefox 42 with no Youtube issues…) Please help.

Все ответы (1)

more options

¡Hola!

Please try logging off of your YouTube account, see https://www.reddit.com/r/youtube/comments/3lcxvj/firefox_started_freezing_on_youtube_a_lot_in/

Make sure you're using the HTML5 player at www.youtube.com/html5

Let us know if this solves your issue.

¡Gracias!